Job Board Title:
Business Services Analyst
Post Date
8/30/2023
Expiration Date
9/11/2023
Details:
• TO APPLY, PLEASE VISIT OUR WEBSITE AT WWW.CITYOFTACOMA.ORG/JOBS. PLEASE NOTE THAT APPLICATIONS ARE ACCEPTED ONLINE ONLY AT OUR CITY WEBSITE. THIS ROLE IS BASED IN TACOMA, WA.
• The City of Tacoma's Solid Waste Management Division is seeking a full-time Business Services Analyst. This role involves advanced analysis and research for the collection operations which provide curbside collection of garbage, recycling, and food/yard waste to City of Tacoma residents and businesses. Additionally, the role provides advanced analysis and research for onsite operations, transfer station, public recycling center, and household hazardous waste facility operating seven days a week.
In the Environmental Services Department, everything we do creates a better Tacoma by promoting healthy neighborhoods and a thriving Puget Sound. It is why we exist. We are committed to partnering with our community, fostering a great employee culture, and continuing to improve our award-winning operations with a clear focus on safety. We are looking for employees who embrace and live by our shared core values and commit to our shared purpose of making our community better.
The incumbent Business Services Analyst is responsible for designing and executing intricate, cross-disciplinary studies across different levels, encompassing diverse aspects of solid waste collections, onsite operations, and department functions. This role significantly contributes to decision-making, by providing analytical, planning, and administrative insights to Solid Waste Management leadership. This position will also play a lead role in conducting environmental and operational audits, as well as updating the municipal code to ensure sustainable fee structures that support utility programs.
If the below list of personal traits sounds like you, then you are just the type of person we are looking for to join our team!
Proactive, driven and motivated self-starter
Highly organized with exceptional multi-tasking abilities
Strong attention to details, data, and deadlines
Strong written and interpersonal communication skills
Intrinsic drive for results and accountability
Outstanding people skills and professionalism
Solution-driven mindset with a process improvement focus
Essential Duties:
Researches, compiles and analyzes financial, strategic, collection and onsite operations, or related data; identifies trends, documents and presents findings to management; provides recommendations and/or solutions to projects based on data results; and implements processes based on findings and summaries.
Prepare and conduct environmental and operational audits to evaluate the efficiency and effectiveness of utility operation.
Interpret departmental policies and applicable federal, state, and local laws; establish goals, objectives, procedures, and best management practices.
Develop training programs for collections and operations.
Review, make recommendations, and update the municipal code to ensure fees and rates are sustainable to support utility programs and environmental compliance.
Prepare and present effective oral and written communications, high level executive reports, and studies to Solid Waste Management staff, various committees, stakeholders, and customer groups.
Develop, compile, and analyze statistical and technical information, and data; prepare reports related to projects, programs, and related activities.
Utilize best practices to develop clear, informative, and appealing reports and dashboards for better performance metrics monitoring.
Division liaison between the City and community partners and stakeholders; act as a representative of the City of Tacoma and the department.
Other duties as assigned.
This role necessitates proficiency in project and data management, recognizing the significance of data in decision making. It involves formulating strategic approaches for leadership review, adhering to City policies and procedures, Tacoma Municipal Code, and effectively collaborating with various social, cultural, and/or economic groups, in support of the diverse community we serve.
Applicants must demonstrate an understanding of cultural responsiveness, change management, government systems, data analysis, program development, research, best practices, and facilitation.
• Studies have shown that women and people of color are less likely to apply for jobs unless they meet all of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one from a less traditional background. If you have transferable experience, please tell us about it.
Knowledge & Skills
Knowledge & Skills
Data management, analysis, reporting, and visualization
Use data and information in a clear and rational process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Gather, assemble, analyze and evaluate facts to draw logical conclusions, make proper recommendations and prepare clear, concise, and comprehensive written reports which require displaying and presenting statistical, graphical, and other reporting methods to audiences of varying technical sophistication.
Research
Effectively identify, collect, organize and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation using current software and techniques. Compile and maintain reports, records, and various other forms of pertinent information in an organized and professional manner.
Problem Solving
Use intelligence, common sense, hard work and tenacity to solve particularly difficult or complicated challenges. Employ expertise, credibility, and effective partnering to help customers and stakeholders identify, evaluate and resolve complex or sensitive issues, problems and service needs.
Communications Effectiveness
Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Prioritizes clear and accountable communication and listening skills to other staff, departments, and stakeholders.
Professionalism
Conduct all assignments in a professional and timely manner. Work with confidentiality and discretion. Maintain professional skills that apply to all aspects of field of assigned specialty through continued education and/or training. Model effective group behavior such as listening, discussing, negotiating, encouraging and motivating. Maintain current knowledge of industry by reading and interpreting applicable ordinances, rules, regulations, practices, policies and procedures.
Coordinating and Organizing
Effectively coordinate activities, services, and schedules to ensure smooth and efficient operations of work.
Technical Writing Skills
Prepare and publish reports, manuals, guidelines, and other forms of documentation effectively. Perform research, proofread writing, collaborate with others, and meet deadlines.
Selection Process & Supplemental Info.
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