Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
RECRUTEMENT POUR L'AVENIR. Cette offre d'emploi concerne une possibilité d'emploi future. Si ne voyez aucun poste qui vous intéresse pour l'instant, soumettez quand même votre curriculum vitae afin que nous puissions en tenir compte lorsqu'un autre poste bilingue sera disponible. Veuillez noter que nous communiquerons uniquement avec les candidates et candidats qualifiés.
RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don't see anything posted that interests you right now, submit your resume and we can keep you in mind for future French-English bilingual opportunities. Please note that only those who qualify will be contacted.
PRINCIPALES FONCTIONS ET RESPONSABILITÉS:
Fournir un soutien médical aux patients et aux fournisseurs de soins de santé, y compris, mais sans s'y limiter, l'éducation sur des maladies et traitements spécifiques et la gestion des maladies;
Fournir un soutien téléphonique (incluant les appels de maintenance et d'appui à l'observance entrants et sortants) selon les besoins;
Gestion de la base de données et vérification continue des dossiers et de l'information saisie;
Administrer et adhérer à des protocoles de gestion des cas, incluant la surveillance clinique, la collecte de données, le suivi continu des patients, la conformité, le suivi de l'interruption ou l'abandon de traitement, les rapports sur les effets indésirables et la liaison avec les fournisseurs de soins de santé primaires;
Se préparer et assister à des séances de formation spécialisée plus poussées sur des thérapies spécifiques, données par l'équipe pharmaceutique;
Travailler directement avec le spécialiste du remboursement et le médecin pour obtenir des fonds pour les traitements de leurs patients; aider à trouver d'autres sources de financement au besoin;
Assister aux réunions de ventes pharmaceutiques au besoin;
Assister aux réunions de patients et aux conférences au besoin pour éduquer les patients et les prestataires concernant les informations sur les maladies/les produits et les services de gestion de cas;
Travailler avec les associations de patients et les groupes de défense;
Établir et maintenir des partenariats avec l'équipe pharmaceutique;
Assurer la liaison avec les fournisseurs de soins de santé, les pharmacies et les cliniques de perfusion et d'autres organismes au besoin, afin de coordonner les perfusions, l'administration de médicaments et résoudre les problèmes qui surviennent;
Entretenir des communications claires avec le gestionnaire, à l'équipe et le client concernant la gestion des cas de patients;
Avec les gestionnaires, participer au processus de formation de nouvelles infirmières gestionnaires de cas, y compris, mais sans s'y limiter, l'observation et la surveillance des appels;
Soutenir et collaborer avec le personnel d'autres programmes en vue de l'élaboration et de la mise en œuvre de programmes de gestion des maladies, incluant l'établissement des exigences cliniques, la rédaction de textes, de manuels ou de dépliants pour les patients, la détermination des paramètres du programme de conformité, des évaluations des besoins et des protocoles;
Fournir des commentaires au sujet des protocoles, bases de données, processus et relations entre départements actuels
Se charger de signaler les effets indésirables aux unités/départements qui lui sont confiées;
D'autres fonctions et tâches peuvent être confiées à l'infirmière gestionnaire de cas de temps à autre, selon les besoins;
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management;
Telephone support (including maintenance calls and adherence support both inbound and outbound as needed);
Database management and ongoing auditing of files and information captured;
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up.
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