Customer Operations Leader

Lion Inc
AU - sydney
June 28, 2024

This year Lion embarked on a journey of transformation - focused on how we build the next chapter of a proud Lion legacy by being curious, courageous, and acting with conviction.
We want to make doing business with us as easy as possible.
To do this, we take time to get to know our customers, building genuine relationships that become trusted partnerships.
We are currently recruiting for a Customer Operations Leader to join our talented Sales team.
This role is available on a permanent basis and will be based out of our York Street Office, Sydney with hybrid working arrangements available.
As the Customer Operations Leader, you will oversee a dedicated team of 10, ensuring seamless coordination between customer orders and our logistics team.
Your primary responsibility will be to guarantee that every order reaches the warehouse on schedule, ready for prompt delivery.
This role requires a blend of strong people leadership, problem-solving abilities, and analytical expertise.

A day in the life
• Lead a team of 10 customer operations specialists, fostering a collaborative and high-performance culture.
• Ensure timely processing and accuracy of all customer orders, coordinating closely with our customer service, logistics and sales teams.
• Develop and implement strategies to optimize order processing and improve operational efficiency.
• Resolve any issues or discrepancies related to customer orders, applying strong problem-solving skills.
• Build and maintain effective relationships with key stakeholders.
• Utilize analytical tools to monitor and report on key performance indicators (KPIs), driving continuous improvement initiatives.
What you will need on day one
• Strong leadership skills with a track record of managing and developing high-performing teams.
• Excellent problem-solving capabilities and the ability to make data-driven decisions.
• Demonstrated experience in stakeholder management and building strong professional relationships.
• Proficiency in analytical tools and techniques, with the ability to interpret and act on complex data.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, both written and verbal.

What to expect from us:

We're proud of our diverse workforce, acknowledging our people for the unique individuals they are.
When it comes to flexibility, we understand that one size doesn't fit all.
Our flexible working program, LionFlex enables us to work in ways that support our lifestyle to help us balance our career with the other important things in life.
This is a rare opportunity to play a critical part in the business and make a tangible impact.
Even more, you'll enjoy a culture focused on personal development, sociability and wellbeing.
Empower yourself to achieve - start a conversation with us today.

We are committed to diversity, equity, and inclusion, and leveraging unique perspectives to innovate and grow.
If you need specific support or accessibility adjustments during the recruitment process, please reach out to us via This includes supporting transgender and gender diverse applicants as we understand the unique challenges and concerns these individuals might have.

Read the full job description and apply online on the recuiter's web-site

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