Operations Manager - Canada

4509 Rue Dobrin
Saint-Laurent, QC H4R2L8, CAN

Description

Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business company that delivers comprehensive offerings by providing value, consistency, responsiveness, and loyalty. From pharmaceutical compounding products and services, to supply chain solutions, mixing technology manufacturing, analytical testing, IP licensing, to education services and more - Medisca delivers extensive solutions that leverages a strong network of partners committed to deeply caring about people. As Partners in Wellness, Medisca offers an unfailing devotion to improving lives, across a multitude of needs and across a multitude of people.

The Operations Manager will work collaboratively with members of leadership throughout Medisca, to enhance and promote the mission, vision, and value of the company as a whole. The position is responsible for overseeing all operations of the facility, including receiving, inventory, production, shipping, and assisting in guiding the strategy of its designated site, in conjunction with other members of the leadership team. Responsible for ensuring that health and safety protocols are adhered to by conducting safety meetings, audits and inspections to ensure compliance.

Responsibilities & Duties:

Manage and Continuously Improve Daily Operations

• Ensure accuracy of all production, packaging, labelling, shipping, and receiving
• Manage finished goods and bulk inventories; oversee and document daily cycle counts.
• Investigate operational non-conformances.
• Work collaboratively with Quality, Sales and Technical Support departments in communication of operational issues and knowledge.
• Ensure compliance with Standard Operating Procedures (SOPs) and periodically review to ensure they reflect current processes.
• Ensure sufficient staffing levels across all Departments.
• Ensure all operations are executed according to regulations and Medisca policies.
• Oversee internal audits.

Plan, Investigate and Execute Expansion and Growth Activities

• Confer with vendors and local resources to ensure superior services at minimal cost.
• Negotiate and execute vendor agreements in accordance with Medisca's interests.

Regulatory Inspections and Audits

• Assist in hosting regulatory inspections.
• Work in conjunction with Quality department to provide reports at the end of each inspection day for review.

Facility Management

• Manage buildings, grounds, and systems and negotiate rates/contracts with outside sources as they relate to building management.
• Assist IT with troubleshooting related issues.

Purchasing

• Ensure facility, company equipment and supplies are up to date.
• Obtain quotes, place orders and generate purchase orders for stock and supplies.

Material Requirement Planning

• Oversee all MRP operations for inventory control.
• Work in conjunction with head office to ensure accurate demand planning.
• Obtain permits and manage logistics for import and export.

EmployeeDevelopment

• Hold regular communications with employees to establish goals and action plans.
• Build team; coach and counsel employees towards superior performance.
• Set Department key performance indicators (KPIs).

Safety

• Work collaboratively across departments to develop and carryout safety programs.
• Ensure compliance with regulatory bodies and standards, conducting audits and reviews of existing health and safety policies, advising employees on safety procedures, conducting training sessions, and addressing incidents and injuries.
• Provide regular training and coaching as they are related to safety-specific initiatives.
• Maintain regular knowledge of safety laws and guidelines set forth by state and federal agencies.

Travel:

• Quarterly visits to the BC Warehouse

Qualifications:

• Minimum ten (10) years' experience in a managerial role in Operations
• Bachelor's Degree in Sciences, Business or Education or relevant field
• Experience in the pharmaceutical industry and/or cGMP is considered an asset
• Knowledge of Six Sigma and asset
• Operational involvement with regulatory bodies
• Experience dealing with quality management software is considered an asset
• A strong leader with excellent management skills and the ability to coach others
• Excellent communication skills; fluent French and English (oral & written) required. This position will oversee operations and employees in Québec and British Columbia.
• Knowledge of Microsoft Office (Word, Outlook, Excel, and PowerPoint) required
• Ability to lift heavy materials (up to and exceeding 20 kg)
• CNESST knowledge is considered an asset
• Soft Skills: Strong listening skills, very customer focused and professional
• Proven abilities to apply good judgement, ethical practice and decision making skills
• Excellent time management and organizational skills

What's in it for you…

We invest time and resources into making sure Medisca is as good as the people we hire.

• Work/Life Balance - PTO and vacation policy
• Invest in your health - Choice of modular plans, health spending account and free Telemedicine
• Your Future is Bright - Opportunities to learn and grow within Medisca
• Save for your Future - Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
• Help us grow - Employee Referral Program
• We like to have fun - company events throughout the year
• Your safety is important - Medisca provides an allocation to purchase safety shoes

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.