Care Designer – Russell ON

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At Nurse Next Door, we believe that getting older doesn't have to feel sad or helpless.
Instead, aging should be celebrated.
That's what we call Happier Aging .
We bring Happier Aging to everyone:
ourselves, our team, our community and the world.
Happier Aging starts with you.

Caregiving as a Career

We are redefining the home care industry and are a career destination in North America.
We believe in Caregiving as a Career:
a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise , entered in the belief that you can thrive at work and have fun along the way.
This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

• Nurse Next Door People Promise, you love coming to work
• 24/7 support center to assist with scheduling related questions
• 24/7 assistance related to client care
• In home care with private clients
• Paid mileage
• Career growth and development

• Conducts Caring Consults, assesses clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
• Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
• Develops, promotes and ensures high quality customer service
• Acts as advisor in Caring Consult to ensure the client, and client contacts, have all information required
• Service the Russell, Embrun, and surrounding rural areas
• Looking for all visit times (700-1500, 1500-2300, 2300-700) weekdays and weekends

• Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
• Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
• Develops appropriate and individual care plans and updates as required
• Educates clients on self care and evaluates client response to care provided
• Monitors risk issues and analyzes trends, adapts care as needed
• Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals

Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education

Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems

Manages the education function to support a continuous learning environment and staff utilization of learning opportunities.
This includes Discovery Day and monthly in-service programs

Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher

Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries

Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments

Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed

Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff; manages performance of Caregiver

Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information

Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements

Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety

Responsible for approving all visits and premiums in preparation for each payroll and billing cycle

• 1 year of RPN experience, min 3 preferred
• Customer service and leadership experience considered an asset
• Must be able to community verbally and in writing in English, other languages are an asset
• Proof of RPN/RLN Health Care Certification (Registry #)
• Current TB Screen and Criminal Record Vulnerable Sector Check
• CPR and First Aid Certification
• Must be able to legally work in Ontario Canada to apply for this position
• Valid driver's license with Driver's Abstract (provided by Nurse Next Door) is required
• Flexibility in scheduling.
  Position is casual to part time with various on-call evenings and weekends

Nurse Next Door is an Equal Employment Opportunity employer.
Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career.
This commitment applies to all candidates and employees.

Requests for accommodation due to a disability or any other protected characteristic can be made throughout the recruitment process and during employment.

We pay you what you're worth, and then some.
We review compensation throughout the year to pay top of market so you are well taken care of for the contribution you make.

Hands-on training, mentorship and continued access to online learning help set you up for success.
We also provide mentoring to support the development of self-led leaders.

We believe in Caregiving as a Career, and in providing both growth opportunities and a culture in which you thrive and love coming to work.

At Nurse Next Door, we are kind and care about each other.
We give 110% to everything we do.
We're not afraid to speak our mind or make mistakes.
We believe everyone's contribution matters.