Field Service Technician

POSITION LOCATED IN CANADA

ABOUT US: ZOOMLION, a leading player in the global engineering machinery industry is growing and has positions available at Zoomlion North America's engineering research and development and sales center in Yorkville, Wisconsin.

If you are looking for a challenging opportunity to share and expand your skills, consider joining Zoomlion North America's creative, innovative and collaborative team, where we live these concepts….every day. Our R & D and Sales & Marketing Center in Yorkville, Wisconsin is a great place to become globally connected in a multi-cultural team driven environment.

Here at Zoomlion, we are looking for the most qualified applicants who are inspired by the opportunity to create innovative technology driven solutions for a global market.

POSITION SUMMARY

Technicians are responsible for after-sales service support, perform technical work, provide technical support and deliver excellent customer service in North America to inspect, diagnose, troubleshoot, analyze, repair or overhaul rental equipment such as forklift, MEWP, and mobile crane.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Provide service and customer support on the phone, during field visits or dispatches, comprehending customer requirements and make appropriate recommendations.
• Manage all onsite set-up, installation, repair, maintenance, and test tasks.
• Operate and inspect machines or heavy equipment to diagnose defects, errors and technical problems and determining proper solutions.
• Repair and replace damaged or worn parts.
• Dismantle and reassemble heavy equipment using hoists and hand tools.
• Train other technicians and customers service providers on the assembly, operations, maintenance and repair of the equipment.
• Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturers' specifications.
• Read and understand operating manuals, blueprints, and technical drawings.
• Overhaul and test machines or equipment to ensure operating efficiency.
• Fit bearings to adjust, repair, or overhaul mobile mechanical, hydraulic, and pneumatic equipment.
• Diagnose faults or malfunctions to determine required repairs, using engine diagnostic equipment such as computerized test equipment and calibration devices.
• Examine parts for damage or excessive wear, using micrometers and gauges.
• Repair, rewire, and troubleshoot electrical systems.
• Support of product improvement.
• Research, order, and assist in maintaining parts inventory for services and repairs.
• Adjust, maintain, and repair or replace subassemblies using hand tools, jacks, etc.
• Clean parts by spraying them with grease solvent or immersing them in tanks of solvent.
• Weld or solder broken parts and structural members, using electric or gas welders and soldering tools.
• Adjust and maintain industrial machinery, using control and regulating devices.
• Assemble gear systems and align frames and gears.
• Fabricate needed parts or items from sheet metal.
• Direct workers who are assembling or disassembling equipment or cleaning parts.
• Produce timely and detailed service reports.

POSITION QUALIFICATIONS

Competency Statements(s)

• Accuracy - Ability to perform work accurately and thoroughly.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Reliability - The trait of being dependable and trustworthy.
• Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Risk Taker - Ability to take calculated risks or to stretch the limits of comfort zones.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Judgment - The ability to formulate a sound decision using the available information.
• Decision Making - Ability to make critical decisions while following company procedures.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.

SKILLS & ABILITIES

Education: Associate's Degree (two year college or technical school)

Field of Study: Mechanics preferred or Work Equivalent

Experience: 5+ years of experience in rental equipment assembly, mechanical design maintenance & repair, electrical and electronic principles, hydraulic transmission and must have good equipment maintenance and troubleshooting abilities.

Computer Skills: Microsoft Office suite including Outlook, Word, Excel, PowerPoint, SharePoint, ERP - Preferably Microsoft Dynamics 365 Business Central a plus

Certifications & Licenses: CDL a plus

Other Requirements: Excellent interpersonal, customer and communication skills.

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Mississauga, ON: Relocate before starting work (required)

Work Location: In person