Does your definition of success mean empowering others?
Then Jobber might be the place for you! We're looking for a Manager, Customer Support to be part of our Customer Success department.
Jobber exists to help people in small businesses be successful. As featured in the Globe and Mail, we work with home and field service companies to help them better quote, schedule, invoice and collect payments from their customers. Having been named the #2 fastest growing software company in Canada and one of Fast Company's Most Innovative Companies in 2020, it's clear we've come a long way from our first customer in 2011 - but we've just scratched the surface of what we want to accomplish for our customers.
Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We're committed to ensuring the best experience for all Jobberinos to do impactful work. We weren't named a top workplace in Canada for nothing!
The team:
Our Success team collaborates with other departments and stakeholders to bring our company values to life for our customers. By embodying our values of being humble, supportive, and truly giving a sh*t, the Success team ensures that all our customers can be successful in Jobber.
Working with our Customer Support team, working with our frontline Jobberinos in ensuring our customers get the answers and support they need as fast as possible. Whether by phone, live chat, or email, this team is on standby waiting to explain the newest feature, help with functionality and custom workflows, or happy to accept feedback.
The role:
Reporting to the Senior Director, Customer Support, the Manager, Customer Support you will work to empower your rapidly growing team and directly impact the development of our processes as we continue to scale. We're looking for someone who understands the importance of being a strong voice for our customers, improving our customer experience and establishing coaching techniques in a high volume customer support environment. You will lead by example, by becoming an expert in our product and creating an environment that thrives on feedback and continuous improvement.
The Manager, Customer Support will:
To be successful, you'll need:
Please note: to better support our team, this position have a shift of Monday to Friday, 11:00am to 8:00pm MT
Canada - remote
May 21, 2024
Hi, • We are a family of three going to be a family of four in June 2024. • My wife and I both work from home and our son goes to regular daycare. • Occasionally, we need baby sitter to play with and take care of our son during some holidays or when he is not at daycare for any...
Clinique Dentaire Bernard Bouchard inc
Canada - canada
June 26, 2024
Tu es hygiéniste ?Tu as comme objectif d'être à ton propre compte ?Nous pouvons t'aider à réaliser ton rêve ?-Avoir ton propre local;-Travailler les heures, les jours, les semaines, les mois que tu décides dans l'année;-Avoir des services connexes : • secrétariat, stérilisation et plus encore....
Canada - canada
June 28, 2024
Join Bentham Science Publishers as a Section Editor for the journal, "Current Reviews in Clinical and Experimental Pharmacology"Position Overview: • We invite researchers and scientists to join us as a Section Editor (Special Issue) for the journal, "Current Reviews in Clinical and Experimental...
Canada - Greater Toronto Area
June 28, 2024
Who We Are Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill payment and presentment for over 1700 clients, serving industries such as utilities, telecom, insurance, and healthcare,...
Canada - canada
May 19, 2024
Family of 4. Have some help from family but dont want put to much pressure on our elderly parents. • My son is full of energy and loves to keep busy. Daughter is young. Looking for a trust worthy sitter to come to our home. • Right now for occasions only but could be more if we are...
CA - Ontario - Old Toronto
June 10, 2024
We're looking for a Manager, Security Operations to help lead Jobber's Security department. • Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is...
CA - ON - toronto
June 27, 2024
Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We're looking for a Account Executive, Inboundto be part of our Sales department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your...
CA - Ontario - Old Toronto
June 22, 2024
Does driving growth at one of Canada's fastest growing startups excite you? • Then Jobber might be the place for you! We're looking for a SEM Manager to be part of our Demand Generation team. • Jobber exists to help people in small businesses be successful. We work with small home service...
CA - AB - edmonton
July 1, 2024
Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We're looking for a Key Account Managerto be part of our Sales department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local...
CA - BC - vancouver
July 1, 2024
Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We're looking for an Account Executive, Outbound to be part of our Sales department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your...
CA - Edmonton
July 1, 2024
Does your definition of success mean empowering others? Then Jobber might be the place for you! We're looking for a Manager, Customer Support to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. As featured in the Globe and Mail, we work with...
CA - ON - toronto
July 1, 2024
Do you like building systems that help people work more efficiently? Then Jobber might be the place for you! We're looking for a Senior Salesforce Engineer to be part of our BizTech Salesforce team. Jobber exists to help people in small businesses be successful. We work with small home service...
CA - AB - edmonton
July 1, 2024
Are you passionate about using data to drive impactful product decisions? We're looking for a Customer Analytics Manager (Customer Lifecycle & Cross-Functional Analytics) to be part of our Business Analytics team. The team: Business Analytics is part of the Business Operations team, our internal...
Are you a person that wants to empower small businesses? Then Jobber might be the place for you! We're looking for an Account Executive, Outbound to be part of our Sales department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your...
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from...