Loyalty Customer Care Representative Work From Home/WFH 17/HR

Kobie Marketing
US - Washington - Ellensburg
July 1, 2024
Customer Services

*Loyalty Customer Care Representative (Work From Home/WFH - $17/HR)*

at Kobie 100 2nd Ave S, St. Petersburg, FL 33701 *Loyalty Customer Care Representative - WORK FROM HOME! $17/hour + bonuses with performance*

*Work from home - high-speed internet service/wifi required.*

*(Must be in commutable distance to Dallas, TX or St. Petersburg, FL)*

*Who You Are + What You'll Do:*

In this role you will speak with our loyalty customers by phone (chat) and/or email, answering questions and helping to solve problems while ensuring the highest level of quality and satisfaction.

*What youll do Day to Day:*

* Learn specific client loyalty program guidelines

* Answer all incoming inquiries directed to you in various media channels (phone, email, chat)

* Approach each day with a positive, professional, customer-centric, and team-oriented attitude

* Act with integrity at all times

* Communicate in a clear, concise, and helpful manner both verbally and in writing

* Take ownership of customer inquiries while working toward a resolution

* De-escalate as necessary through effective communication and problem-solving skills

* Efficiently use all internal systems and resources

* Work independently without the heavy need to rely upon your team or supervisor

* Adhere to schedules and company policies and procedures

* Escalate any issues or concerns that are unable to be resolved through normal efforts

*Knowledge, Skills and Experience that you will need to be successful in this role:*

* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)

* 1+ year of customer service experience (or equivalent experience)

* Strong customer service orientation with external/internal customers

* Collaborative nature to work within assigned team

* Good problem-solving ability to effectively guide customers through solutions

* High level of accuracy and attention to detail

* A "whatever it takes" attitude to care for customers

* Ability to be flexible regarding changes in work processes and environment

* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)

* Strong verbal, written, and listening communication skills

* Flexibility with scheduling, including weekends

*Additional Knowledge, Skills and Experience that will help you stand out as a candidate:*

* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)

* 2+ years of customer service experience

*Education:*

* High school diploma or equivalent required

Location (City) *

Associated topics: call center, client, customer care, customer care representative, customer care specialist, intern, platform support, service representative, system support, tsr

Read the full job description and apply online on the recuiter's web-site

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