Behavioral Health Case Manager

SALARY

$33.32 - $37.61

FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE

The Behavioral Health Care Manager (BHCM) will join a dedicated multidisciplinary team to provide comprehensive support to resident populations with the goal of lessening behavioral health inequities and improving wellbeing. The BHCM plays a critical role in the coordination of needed services, including effective, collaborative communication with residents, the internal clinical team, external providers, and the Permanent Supportive Housing (PSH) team, using a person-centered and harm reduction approach.

Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we're not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents.

WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING

Resident Support

• Collaborate with residents, PSH Case Managers, and team members to assess behavioral health needs and develop care plans.
• Facilitate access to behavioral health, substance use, and medical treatments.
• Connect residents with internal and external clinical resources.
• Administer and follow-up on symptom screenings.
• Conduct ongoing assessments to monitor residents' health status and treatment progress.
• Provide support and advocacy for residents navigating the healthcare system.
• Maintain accurate documentation of interactions and interventions.

Team Collaboration

• Partner with PSH Case Managers to overcome barriers to care.
• Participate in team meetings, providing input on resident care plans.
• Address Social Determinants of Health (SDoH) and integrate clinical insights into care.
• Inform clinicians and providers when treatment goals are unmet and follow up with residents.
• Support residents in setting and achieving their goals.

SOME REQUIRED KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU

• Commitment to diversity, equity, and inclusion.
• Effective communication with diverse groups.
• Knowledge of behavioral health and substance use disorders, and evidence-based treatments.
• Understanding of trauma-informed and healing-centered practices.
• Knowledge of harm reduction strategies.
• Awareness of how social, economic, and environmental factors impact health.
• Crisis intervention techniques.
• Familiarity with local behavioral health resources and services.
• Ability to conduct comprehensive assessments and administer screening tools.
• Coordination of care across multiple providers and systems.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a multidisciplinary team.
• Creativity in addressing barriers to care.
• Cultural humility and responsive care.
• Proficient in maintaining accurate documentation.
• Ability to build trusting relationships with residents.
• Adaptability to changing circumstances.
• Advocacy skills for supporting residents in the healthcare system.
• Navigation of challenging situations with professionalism.
• Commitment to ethical standards and confidentiality.
• Initiative and support for innovation in resident care.
• Strong organizational skills.

QUALIFICATIONS

• Master's degree from an accredited university or college, preferably in social work, or 3-5 years of professional and leadership experience in the relevant program area.
• Active associate-level clinical licensure in Washington State in one or more of the following:
  • Licensed Family Counselor;
  • Marriage and Family Therapist Associate License;
  • Mental Health Counselor Associate License;
  • Or professional license/certificate in the relevant program area.
• Experience working with individuals experiencing behavioral health challenges, substance use disorders, and homelessness.
• Knowledge of trauma-informed care, harm reduction, and evidence-based practices in behavioral health.
• Strong communication and collaboration skills.
• Ability to work effectively in a multidisciplinary team environment.
• Commitment to cultural humility, equity, and social justice.
• Experience in permanent supportive housing or related programs is preferred.
• Familiarity with local resources and community networks is a plus.

BENEFITS

• We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

This is a full-time position with benefits. We offer medical Insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability. Join us and be a catalyst for positive change!

Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees

based on merit and business needs, and without regard for race, color, citizenship status, national

origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.