Insight Global is looking to hire a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role is the first point of contact for existing and potential clients, and you will be fielding incoming calls. You can expect to take around 100 calls per day, each around 30 seconds, and transfer the call to the appropriate person or department. The Operator Support team is also dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high profile clients of the firm. This role is instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to *** .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ***/workforce-privacy-policy/ .
Skills and Requirements
Excellent phone presence
Ability to think quickly on your feet
Computer savvy
Proficient with outlook and zoom
Accuracy and efficiency skills
Ability to multi-task, prioritize and stay organized
Excellent phone etiquette and customer service
Ability to work well under pressure
High attention to details and exceptional listening skills
High attention to details and exceptional listening skills null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ***.
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