IT Support Specialist

Akin Gump Strauss Hauer and Feld LLP
US - Texas - Houston
July 1, 2024

Location: Houston
Schedule: 8:30 AM to 5:00 PM
FLSA: Non-Exempt
Position Type: Full-Time/Regular

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking an IT Support Specialist in the Information Technology department, reporting to the Houston IT Support Manager.

The role will reside in the Houston office and will beresponsible for the day-to-day support of computer operations of the office.The IT Support Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firm's attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement.Above all, the IT Support Specialist must fulfill the needs of the firm in a manner which is consistent with the Firm's Core Values.

Key responsibilities of this position include :

Provide direct technical support (Level 1 and Level 2) for computer system users in the office.

Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones.

Handle tickets escalated from the Help Desk in a timely manner.Provide follow-up to users after initial visit.Retain ownership of own assigned tickets and update ticket logs daily.

Lead projects as assigned by the Houston IT Support Manager.IT projects include but are not limited to software upgrades, computer set-ups, phone upgrades and end-of-lease equipment returns.

Set-up audio/visual and other presentation needs in conference rooms.

Assist with training system users as required on all aspects of computer Technology.

Participate in application testing, and systems documentation.

Participate in the weekly rotation of the after-hours department cell phone and provide after-hours support.

Maintain accurate equipment inventory by following policies and with direction from the Houston IT Support Manager.

Maintain and improve technical skills and abilities through continuing professional education and certifications.

Light travel may be involved to other firm's locations.

Core Applications and Hardware:

Microsoft 365

Desktop and Laptop computers

MS Outlook

Smartphone devices (Apple, Android)

Litera ChangePro

Printers - Xerox, Hewlett Packard

Document Management System

Qualifications (Experience, Knowledge, Skills & Abilities):

High School Diploma or equivalent

At least a two-year college degree or technical school diploma is preferred; however substantial experience can substitute for education

A minimum of two years' experience in IT operations, preferably in a law firm environment

Strong technical knowledge in relevant areas (M365, laptop computers, Outlook, smartphone devices (Apple, Android), Litera Change-Pro, printers - Xerox, Hewlett Packard, Document Management System

Demonstrated ability to train computer system users in one-on-one settings

Willingness and ability to assume new tasks and responsibilities

Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners

Excellent oral and written communication skills

Ability to read, comprehend and follow instructions

Ability to communicate with attorneys and staff in an effective, non-technical manner

Strong technical knowledge in relevant areas

Ability to manage multiple priorities and adjust to changing priorities in a professional manner

Proven ability to maintain and update technical knowledge and skills

Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned

Commitment to professional growth and development

Akin Gump Strauss Hauer & Feld LLP participates in E-Verify for purposes of verifying employment eligibility
• LI-DNI
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Read the full job description and apply online on the recuiter's web-site

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