Customer Care Representative

Lennar Homes
US - Texas - Job Posting Location
June 27, 2024

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Welcome Home! Build your career with Lennar:

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Customer Care Representative Summary:

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities:

Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
Participate in emergency on call rotation service schedule.
Keep accurate service request logs and documentation of all work performed.
Participate and attend department meetings.

Qualifications:

High School Diploma or equivalent required.
Associates degree or equivalent preferred.
3 years residential customer care or construction field
Valid driver's license and a good driving record
Working knowledge of new technology such as iPads
Excellent verbal and written communication skills

Life at Lennar:

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including:

Health Insurance - Medical, Dental & Vision
Vacation - up to 3 weeks of vacation per year upon hire
Holidays, Sick Leave, & Personal Days
401(k) Savings Plan with company match
Paid Maternity & Bonding Leave
New Hire Referral Bonus Program
Home Purchase Discount for Associates
Associate Assistance Plan
Everyone's Included Day
Student Debt Repayment Program
This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Read the full job description and apply online on the recuiter's web-site

Customer Care Representative

Customer Care Representative

Life at Lennar:

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