Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology , headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.
We are looking for a service-oriented, motivated individual to join us as Patient Representative to accomplish this mission Our rapidly growing company has grown from a single location in 2015 to extensive operations spanning nearly 80 dermatology clinics across 13 states and counting including Arizona, Colorado, Georgia, Iowa, Kansas, Minnesota, Missouri, Montana, New Mexico, Oklahoma, South Carolina, Texas, and Wyoming with plans to triple our footprint over the next 4-5 years.
Our employees are the key to our success and we're proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.
We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees' development because we believe being a part of the Epiphany team is a career opportunity-not just another job.
If you are interested in joining this mission-driven team, please consider applying today!
What we are looking for:
We are looking for a self-motivated Patient Representative with excellent customer service skills to add to our already awesome team! Not only should this employee be comfortable speaking with patients and providing exceptional customer service but you will provide a variety of support functions in a call center environment that are critical in providing a welcoming experience for our patients.
This individual holds a central role in appointment scheduling, patient billing support, and communications between patients, insurances, and clinics.
Call Center Representative are responsible for ensuring patient needs are appropriately met and accounts are accurately kept within company and federal guidelines
What you'll do:
Provides excellent customer service by answering phones in a timely, positive, courteous, and welcoming manner.
Manages incoming phone calls, emails, messages, and referrals to completion and in a timely fashion.
Provides exceptional customer service skills even during trying situations when a patient or customer is frustrated, stays calm and maintains friendly manner in difficult situations
Performs appointing functions with accuracy and per patient or provider request, such as scheduling appointments, managing cancellations, re-schedules, visit cycles and wait lists.
Identifies patient's age-specific and information or communication needs prior to visit.
Works to create and maintain excellence in patient/family satisfaction, relationships and engagement.
Resolves problems in a timely fashion.
Documents unresolved issues voiced by patients and refers to appropriate party for resolution.
Maintains thorough and detailed knowledge of insurance, self-pay billing, follow-up guidelines, and regulations for third party vendors.
Helping patients with questions regarding their copay options and insurance questions.
The support billing department and call center, as needed, and in areas that do not create internal control conflict.
Other duties as assigned.
If you're a team player, with excellent customer service skills, experience with handing high call volumes, and have the ability to make people smile over the phone ….
we want to talk to you!
It'll also help to have/be:
Excellent organizational and prioritizing skills
Ability to work in a fast-paced, sometimes stressful environment
Ability to maintain a high level of confidentiality.
Detail-oriented and able to handle multiple tasks, following through to completion.
Qualifications/Experience:
High school diploma or general education degree (GED).
At least three (3) years' experience in a high volume healthcare specific call center environment.
Bilingual in English and Spanish (or other secondary language) preferred.
Experience with EMA and/or Advanced MD a plus.
Benefits:
We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees.
In addition, we have great vision, dental, and supplemental insurance options.
We also offer 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more!
Afton Oaks Nursing and Rehab Center
United States - TX - TX - Houston
June 29, 2024
Overview: • $5,000 Sign on Bonus available for full time LPN's through June 2024! At Diversicare, we value our nursing team members and provide opportunities for growth and career advancement. • At Diversicare, we prioritize the growth and development of our valued nursing team members. Our Nurses...
United States - TX - TX - Brownwood
June 29, 2024
Description • Physical therapists are healthcare professionals who help people with injuries, illnesses, or disabilities improve their physical function and mobility. • Job Duties: • Patient Assessment: Physical therapists evaluate patients to determine their physical condition, functional...
United States - TX - TX - Chandler
June 29, 2024
The Tyler Oral Facial Surgery team is looking to add an outgoing individual who is passionate about providing exceptional patient care. We are looking for a fun, hardworking, team player to help us grow the practice and continue to serve the Tyler, Longview, and surrounding communities with all...
United States - TX - TX - Del Rio
June 29, 2024
• We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics! • Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost, and we will be there when you need us. • PILOT INCENTIVES...
United States - TX - TX - Cedar Park
June 11, 2024
POSITION SUMMARY: • The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store...
United States - TX - TX - Mc Neil
June 11, 2024
POSITION SUMMARY: • The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store...
United States - TX - TX - Brookesmith
June 16, 2024
About the facility A Forensic State Hospital is seeking a Clinical Psychologist for locum tenens coverage. About the facility location Explore the vibrant arts scene or take a stroll through the scenic Lucy Park in Wichita Falls, TX. About the clinician's workday Psychologist will treat dually...
Baptist Health System San Antonio TX
United States - TX - TX - Harlingen
June 29, 2024
Baptist Health System - San Antonio TX is seeking a Medical Lab Technician for a job in Harlingen, Texas. & Requirements • Specialty: Medical Lab Technician • Discipline: Allied Health Professional • Duration: Ongoing • 40 hours per week • Shift: 8 hours • Employment Type: Staff Up to $10,000...
Residence Inn Houston The Woodlands
United States - TX - TX - The Woodlands Spring
May 28, 2024
Compensation Type: • Hourly Highgate Hotels: • Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. • Highgate is the dominant player in U.S. • gateway markets including New York, Boston, Miami, San Francisco and Honolulu,...
United States - TX - TX - Fort Worth
June 29, 2024
About this role: • As a Dialysis Clinic Registered Nurse (RN) with Fresenius Medical Care, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease....
United States - TX - TX - Hutto
June 26, 2024
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store s...
United States - TX - TX - Pflugerville
June 26, 2024
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store s...
United States - TX - TX - Round Rock
June 29, 2024
Aureus Medical Group - Nursing is seeking a travel CVOR Technologist for a travel job in Round Rock, Texas. & Requirements • Specialty: CVOR Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 11 weeks • 36 hours per week • Shift: 12 hours • Employment Type: Travel...
United States - TX - TX - Round Rock
June 11, 2024
POSITION SUMMARY: • The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store...
United States - TX - TX - Larue
June 29, 2024
The Tyler Oral Facial Surgery team is looking to add an outgoing individual who is passionate about providing exceptional patient care. We are looking for a fun, hardworking, team player to help us grow the practice and continue to serve the Tyler, Longview, and surrounding communities with all...
United States - TX - TX - Plano
June 29, 2024
How You'll Make an Impact: DispatchHealth is actively hiring Medical Technicians to join our growing clinical team servicing the Richardson, TX area. We are looking for energetic, hard-working individuals with strong organizational and customer service skills to work directly with our Nurse...
United States - TX - TX - Fort Worth
June 27, 2024
DHL - JobID: • 10057686 [Material Handler / Freight Handler] As a Tasker at DHL, you'll: • Expedite transactions through the warehouse management system; Provide information and resolve issues with customers, carriers, and warehouse associates; Support the outbound, inbound or parcel...
United States - TX - TX - Fort Worth
June 29, 2024
About this role: • As a Dialysis Clinic Registered Nurse (RN) with Fresenius Medical Care, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease....
United States - TX - TX - Georgetown
June 26, 2024
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store s...
United States - TX - TX - Hutto
June 29, 2024
Paschall Truck Lines is now hiring CDL-A Solo and Team Drivers • CDL-A Solos Start up to $0.60 CPM Base! - Teams Start up to $0.75 CPM Base PTL 85 years in business and growing. Veteran Appreciation Pay that won t cost you your benefits! Our drivers typically only run routes east of the Mississippi,...
United States - TX - TX - Georgetown
June 11, 2024
POSITION SUMMARY: • The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store...
United States - TX - TX - Irving
June 29, 2024
Job Summary • Plan, lay-out and perform all types of Carpentry work in accordance with all applicable plans, specifications, codes, and industry standards. Work in other crafts at levels appropriate to training and skills as requested by project supervision. • Key Responsibilities • Maintain...
United States - TX - TX - Austin
June 29, 2024
Highlights • Location Austin, TX (4) • Pay Rate Up to: $1341.66/Week • Start Date Immediately to Sep 28, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Days • Hours Per Day 12 Hours • Discipline Respiratory Therapist Description • Discipline:...
United States - TX - TX - Abilene
June 29, 2024
Uniti Med is seeking a travel Ultrasound Technologist for a travel job in Abilene, Texas. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: 08/19/2024 • Duration: 13 weeks • 40 hours per week • Shift: 10 hours, days • Employment Type: Travel...
United States - TX - TX - Kerrville
June 29, 2024
Go further with the best Benefits & Perks Package our industry has to offer. We provide everything you need to ensure you are covered on and off the clock.Day One Health Coverage • You are covered on day one when you take a full-time contract with ORNN. Our premium BCBS health plans provide Health,...
United States - TX - TX - Frankston
June 29, 2024
The Tyler Oral Facial Surgery team is looking to add an outgoing individual who is passionate about providing exceptional patient care. We are looking for a fun, hardworking, team player to help us grow the practice and continue to serve the Tyler, Longview, and surrounding communities with all...
United States - TX - TX - Nacogdoches
June 29, 2024
Highlights • Location Nacogdoches, TX • Pay Rate Up to: $1609.43/Week • Start Date Jul 8, 2024 to Oct 7, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Days • Hours Per Day 12 Hours • Discipline Registered Nurse (RN) Skills • Med Surg...