Service Technician

Description:

Great Benefits
Medical
Dental
Vision
401K with a match
Generous PTO

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.
We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.
Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.

New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.
New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.
We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.
Requirements:

SUMMARY:

The Technician will be responsible for the installation, maintenance, and service of Video Surveillance/Access Control systems, as well as assist in the installation of various low voltage systems such as fire alarm, AV, audio, paging, intercom, and nurse call. The Technician is responsible for completing projects in the most efficient and effective manner. All work must meet the highest quality standards set forth by the Company while assuring a professional and safe working environment.

HIERARCHY:

Technician reports to the Director of Operations who reports to the Director of Managed Solutions who reports to the President, US Midwest Division.

PRIMARY DUTIES:
Responsible for reading and understanding the Systems Integration installation process.
Must understand wiring diagrams, schematics, and blueprints.
Must respond to all customer service-related issues promptly.
Responsible for accurate service installation tickets, and inventory items.
Achieve working knowledge of Company software and work within software systems on a day-to-day basis.
Work in a safe, positive manner showing respect to others and contributing to the team.
Fully comply with Company and customer safety programs.
Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener.
Adapts well to changing circumstances or conditions in the field.
Pursues career development opportunities such as training and certification courses.
Always maintain a professional attitude and appearance.
Keeps a clean and organized work environment.
Adheres to all NEW ERA policies regarding dress code, safety, attendance, etc.

COMPETENCIES:
Prior Video Surveillance/Access Control experience
Knowledge of PC and IP integration required
Valid driver's license
Reliable transportation
Familiarity with basic hand tools
Ability to lift and carry up to 60 pounds
Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder and lift.

PHYSICAL DEMAND:
In order to perform the essential functions of this job the Associate must have the ability to stand on a concrete floor for long periods and lift and/or move equipment at least 60-pounds on a repetitive basis.
The candidate must be able to lift equipment and construction supplies from floor height to over-head while loading/unloading trucks or preparing equipment for installations, service calls, and events.
Candidate must have the ability to climb and work (stack, adjust, and repair) at heights in excess of 25' before/during installations and job sites.

QUALIFICATIONS:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

REQUIRED EDUCATION & EXPERIENCE:
Associate Degree preferred.
Minimum 2 years experience installing, programming, and troubleshooting Video Surveillance/Access Control systems.

LANGUAGE SKILLS:

English

WORK ENVIRONMENT:

On-site client location

EXPECTED HOURS OF WORK:

7:00 am - 4:00 pm Monday - Friday

TRAVEL:

Minimal

PM21

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