Room Attendant PT Temporary - Sandcastle at the Pavilion

Job Details

Job Location
Sandcastle North - Myrtle Beach, SC

Salary Range
$14.00 Hourly

Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey-inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

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Primary mission:

This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club. The qualified candidate will have open availability and/or can work the evening shift.

SCOPE OF WORK + TEAM
Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager
Supports Housekeeping team
RESPONSIBILITIES Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
Follow proper S.T.E.P.S Program when cleaning a guest room.
Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.
Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
Clean bathroom counters, floors, showers/tub in the prescribed manner.
Report and follow proper Lost and Found procedures for any missing/found articles.
Communicate any damage or maintenance problems to the Housekeeping Supervisor(s) in a timely manner.
Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates.
Report any guests smoking in guest rooms and/or rooms that smell of smoke to the Housekeeping Supervisor(s).
Report all guest issues and complaints to management.
Maintain good working relationships and open lines of communication with fellow team members and all other departments.
You may be assigned these: Perform special projects and other responsibilities as assigned.
Participate in monthly department meetings and assigned trainings.
Participate in hotel committees and task force assignments as needed.
Our expectations from you: Adapt to workload based on hotel occupancy.
Multitask, organize and prioritize tasks on an hourly and daily basis.
Work well with others in a team environment.
Work well under time constraint- clear thinking and remaining calm.
Perform job duties with attention to detail, speed and efficiency.
Follow directions effectively.
Work with minimal supervision.
Maintain confidentiality of guest and hotel information.
Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to the Area General Manager and/or Director of Operations.
Read and abide by all the regulations and rules of conduct stated in the employee handbook.
Qualifications

Qualifications: Adapt to workload based on hotel occupancy.
EXPERIENCE: Prior Experience: 1+ experience in hospitality preferred or equivalent establishment (required)

IT Expertise: Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

Education: High School diploma or GED required; college degree preferred.

Subject Expertise: Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS: Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We.