*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
United States - IN - IN - Lafayette
June 29, 2024
Phaxis is seeking a travel nurse RN Med Surg for a travel nursing job in Lafayette, Indiana. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: 07/15/2024 • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel • Perks: Day 1 benefits, Travel...
United States - IN - IN - Boston
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Bentonville
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Spiceland
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Ridgeville
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Brownsville
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Greensboro
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Pershing
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Dublin
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Economy
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Indianapolis
June 29, 2024
Stability Healthcare is seeking a travel nurse RN CVICU for a travel nursing job in Indianapolis, Indiana. & Requirements • Specialty: CVICU • Discipline: RN • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel *$600 travel bonus *Day 1 health insurance with...
United States - IN - IN - Mays
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Kennard
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Richmond
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Webster
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Fort Wayne
June 29, 2024
Core Medical Group is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Fort Wayne, Indiana. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 07/15/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours • Employment...
United States - IN - IN - Fountain City
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Fort Wayne
June 29, 2024
PRN Healthcare is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Fort Wayne, Indiana. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - IN - IN - Bath
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Cambridge City
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Lewisville
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Straughn
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Mount Summit
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Fort Wayne
June 29, 2024
Planet Healthcare is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Fort Wayne, Indiana. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - IN - IN - Union City
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...
United States - IN - IN - Fort Wayne
June 29, 2024
ADN Healthcare is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Fort Wayne, Indiana. & Requirements • Specialty: NICU - Neonatal Intensive Care • Discipline: RN • Start Date: 07/15/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - IN - IN - Hagerstown
June 28, 2024
Local Home Daily CDL-A Truck Drivers / 2 Days off per week! • Average $70k annual salary! • BENEFITS: • Great Pay - $70k annual salary, , Home Daily, Load and Unload Pay, Paid vacation after 1 year, Paid Orientation, Newer Trucks! , 1,250 watt inverter in every U.S. • Xpress...