Hours, Work Schedule and Other information:
Hours per Week: 40 hours
Work Schedule: start times vary from 8 am-3:30 pm. 8-hour shifts.
One weekend day may be required, depending on Inbound or Outbound positions.
Contract will run for 90 days with the option to extend or offer perm position based on attendance and performance.
Training is first two weeks, M-F 8:30 am-5 pm.
40 hours per week - 8 hours per day. NO WFH - 5 days in office
Outbound does not work weekends. Inbound is required to work one weekend day.
Open all holidays except Xmas and New Years
Strict attendance and cell phone policy
Training is a combination of independent e-learning and facilitator led Teams meetings - must be ok with being on camera
Any questions regarding salary should be referred to their vendor.
Description:
Act as advocate on behalf of the applicant/customer in order to ensure that a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. Advocate will be responsible for explaining/offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.
Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers' expressions of dissatisfaction in our system of record.
Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Adhere to all Call Quality and Operational standards and expectations Assist with any additional duties required to meet the business line needs.
Receive real-time job alerts and never miss the right job again
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