Technical Support Engineer

Outbrain
US - New York - New York
June 26, 2024
IT

We are Outbrain.

We re one of the world s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world s top digital media companies.

A day in the life

Utilize Outbrain's various platforms/tools to ensure successful technical implementation of client requirements
Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
Diligently troubleshoot product issues before escalating to the appropriate group
Provide technical know-how and best practices to ensure proper implementation of Outbrain solutions
Resolve case tickets from the Supply Operations team s queue & internal escalations
Diligently troubleshoot product issues

What you ll bring

2-3 years of experience in a technical support field- a must!
Natural leadership skills, manage good relationships with cross-functional teams and become a subject matter expert who leads by example and facilitates escalation
Capable of driving partners technical calls
good knowledge in HTML, CSS
knowledge of Internet technologies, and a demonstrated capacity to learn
Hands on experience with server-side integrations troubleshooting & setup
Ability to actively drive problems to resolution
Sound decision-making and critical thinking skills
Very good analytical skills, sharp & fast thinker
Ability to interact with the staff, management, and peers in a professional manner
Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools

More than Snacks:

Office and home hybrid working (3 days in office, 2 days at home)
Be part of our success with our equity program
Wellbeing benefits like Medical, Life & Income Protection Insurance, enhanced pension programme
Expand your toolbox with our mentorship program and internal learning tools
Happy hours & office lunch once a week
and of course a fully stocked kitchen!

The annual pay range for this position, including on-target earnings, is $70,000.00-$90,000.00.
The actual amount offered may be higher or lower, based on non-discriminatory factors such as experience, job-related knowledge, skills, and abilities.
In addition to salary, you may be eligible for an equity package, as well as our competitive benefits and perks to support you and your family as part of Outbrain's total rewards package.

We Recommend #LifeAtOutbrain

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale.
With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds.
We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive.
We foster a sense of belonging through our Employee Resource Groups employee-led groups in which we debate topics and drive change.
From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!

Hungry for more? Have a closer look at #LifeAtOutbrain exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels Facebook, Instagram and LinkedIn.

Associated topics:
assistance, desktop, help, information technology, information technology analyst, network, patient, service, technician i, technician ii

Read the full job description and apply online on the recuiter's web-site

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