Senior Receptionist

FORTUNE SOCIETY INC
US - New York - Long Island City
June 15, 2024

Job Details

Job Location
Long Island City - Long Island City, NY

Position Type
Full-Time Non-Exempt

Salary Range
$24.72 - $30.22 Hourly

Job Shift
Day

Description

Title: Senior Receptionist

Unit: Admissions

Reports: Director of Admissions

Salary: $24.72 - $30.22 per hour

Status: Full-Time; Regular; Non-Exempt

Location: Long Island City, NY

Position Summary:

Responsible for overseeing the front desk operations, greeting our participant's guest, and visitors. Logging in current participants in and out Of system. Assuring all new participants completed a Tier 1 form and Informing Admissions Supervisor that we have new Intakes waiting to be processed. Overseeing the reception area.

Essential Duties and Responsibilities:
Greet agency clients, volunteers and visitors in a friendly and respectful manner, determine their purpose for coming to the agency and refer them to appropriate staff;
Maintain daily logs of clients, volunteers/interns and visitors;
Operate agency switchboard, responding to incoming telephone calls, providing information in response to caller inquiries, routing calls to appropriate staff and taking clear, detailed written telephone messages where appropriate;
Distribute Tier 1 Assessment forms to incoming clients and escort them to Admissions;
Operated fax machine, copier and agency postage machine;
Ensure agency mail delivery/pick-ups to and from agency's two locations;
Date stamp and route incoming mail to appropriate staff;
Maintain and update staff telephone directory and mailboxes;
Maintain and update reception area bulletin boards; and
Perform other related duties as needed
Train all new Receptionists
Oversee all front desk operations and front desk team
Assist in creating front desk operational protocol
Qualifications

Qualifications: High school diploma, GED/HSE and/or appropriate education, training or experience preferred;
Basic skills using a computer in a professional environment, including using Microsoft Office;
Excellent verbal communication skills, Bilingual English/Spanish a plus;
Excellent interpersonal skills and telephone manner; and
Ability to stay calm in a fast paced environment and always maintain a courteous manner.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable intervals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Read the full job description and apply online on the recuiter's web-site

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