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Overview:

Summary Statement:

The Group Operations representative team effectively communicates housing needs between the Group Contacts and the Hotel. Our primary duty is to execute contractual obligations with a sense of urgency while establishing lasting working relationships with clients, thus ensuring satisfaction and future partnerships.

Job Duties:

Primary Job Duties: Includes, but is not limited to:

  • Execute contractual obligations such as inputting accurate inventory, rates, reviewing concessions, while monitoring groups pace and pick up.
  • Proactively balancing room types, uploading rooming lists, processing changes and cancellations.
  • Work closely with internal departments to execute requests from clients such as, Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
  • Assist with all Passkey functions internally and with external clients.
  • Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
  • Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager and Group Operations Management.
  • Executes all reporting needs for the group such as rooming lists, no shows, and pick up reports.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
  • Other duties as assigned.


Qualifications:

Qualifications: Includes but is not limited to:

  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Maintain a polished and well-groomed appearance and demeanor.
  • Ability to effectively communicate in English.
  • Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
  • Working knowledge of Microsoft Office applications.
  • At least 21 years of age.

Preferred:

  • Working knowledge of Opera, and Passkey.
  • Previous experience in a large, luxury resort setting.
  • Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.

Minimum Education and Experience:

  • At least two years experience in Group Operations, Front Desk and/or VIP Services.

Certificates, Licenses, Regulations:

  • Proof of eligibility to work in the United States.

Read the full job description and apply online on the recuiter's web-site

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