Overview:
Job description
Overview:Looking to TRADE up to a better opportunity? Legacy Air has an exciting opportunity for a Dispatcher.
Responsibilities:Who/What Are We Looking For?
Coordinate the transportation movements of the technicians
Must keep track of the drivers' schedules as they change throughout the day
Keep track of the technicians' start and departure times
Must maintain a matrix with the techs' routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
Requires interaction with drivers daily
Anticipate problems with routes and parts by making quick sound decisions
Respond to special requests from customers related to jobs performed by a technician
Order parts for special orders
Maintain techs' vacation, sick and weekend schedules
Follow up on all pending/ recommended work
Forecast workload for 2-3 days out
Contact customers with parts pending and status of parts
Qualifications:Qualifications:
Dispatch experience highly preferred
Ability to pass a background check
Demonstrate passion for excellence with respect to treating and caring for customers
Strong decision-making abilities
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Team player
Multitasking and time management skills with the ability to prioritize
Why join THIS team:
Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays, PTO
Who WE Are:
At Legacy Air we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. If this sounds like something you would like to join for a long-term career move, apply today!
_
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._
Responsibilities:
Who/What Are We Looking For?
Qualifications:
High school diploma (or GED)
Core Competencies:
Strong verbal and written communication skills
Comfortable in navigating through multiple software systems and windows simultaneously
Ability to show empathy when responding to customer's needs
Must be flexible with the ability to adapt to changes quickly and think conceptually
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