Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.
The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals. Together, our talented teams create excellent resident experiences from the time the resident moves in to the home, throughout the duration of their lease and during their transition as they move out. Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can't refuse!
We are seeking candidates with a drive to excel in our thriving organization. We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach. As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes. Apply today! We're looking forward to getting to know you!
Job Summary
The primary function of this position is to provide high level customer service to residents in a fast-paced, high- volume environment. The Customer Service Representative (CSR) is responsible for resolving resident-related inquiries and supporting the local market with general property management functions. The CSR contributes to the profitability of the organization by establishing a highly successful and efficient customer service environment. This individual is the service champion ensuring they have the appropriate knowledge required to address client needs and generate desired outcomes.
Essential Job Duties and Responsibilities
Create and maintain a high service, customer-focused environment
Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
Accept rent payments and forward to Assistant Portfolio Manager
Completes resident welcome calls and emails and creates smart home accounts
Processes HAP applications and assist with communication to Housing Authority
Perform outbound delinquency calls to residents for rent collections
Assist in managing resident responsible HOA Violations
Maintain awareness of ongoing expectations and changes that occur
Monitor and work thru all action items on the CSR-PM dashboard in Salesforce
Perform other duties as assigned
Education and/or Experience
High school or GED
1+ year of administrative or customer service experience
Property Management experience is a plus
Previous experience using property management software is preferred
Skills/Specialized Knowledge
Ability to work well under pressure and handle escalated calls with a calm demeanor
Possess strong communication and problem-solving skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Excellent organizational skills
Strong communication skills, both verbal and written
Ability to write clear and concise correspondence
Work collaboratively with team members
Other Requirements
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work Environment
Standard office working environment that may be busy and noisy at times.
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to eq.
United States - NV - NV - Reno
March 8, 2024
Are you looking for an opportunity to work in the dynamic world of retail merchandising? Retail Odyssey is currently seeking Retail Reset Merchandisers to join our team. • As a Retail Odyssey Merchandiser, you will play a crucial role in enhancing the shopping experience for customers within the...
United States - NV - NV - Carson City
June 29, 2024
Company : enGen : JOB SUMMARY This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's next-generation technologies. The intermediate level incumbent works to adopt, expand, maintain, and optimize cloud usage across the organization through...
VETERANS HEALTH ADMINISTRATION
United States - NV - NV - Reno
June 29, 2024
Summary • This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in accordance with VHA policy and submit your EDRP application within four months of appointment. Approval,...
United States - NV - NV - Reno
March 8, 2024
Are you looking for an opportunity to work in the dynamic world of retail merchandising? Retail Odyssey is currently seeking Retail Reset Merchandisers to join our team. • As a Retail Odyssey Merchandiser, you will play a crucial role in enhancing the shopping experience for customers within the...
Las Vegas Growth Highgate Hotels
United States - NV - NV - Las Vegas
June 24, 2024
Compensation Type: • Yearly Highgate Hotels: • Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. • Highgate is the dominant player in U.S. • gateway markets including New York, Boston, Miami, San Francisco and Honolulu,...
United States - NV - NV - Enterprise
June 24, 2024
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean,...
United States - NV - NV - Winnemucca
June 29, 2024
Medical Solutions is seeking a travel Surgical Technologist for a travel job in Winnemucca, Nevada. & Requirements • Specialty: Surgical Technologist • Discipline: Allied Health Professional • Duration: 13 weeks • 40 hours per week • Shift: 8 hours, days • Employment Type: Travel Were seeking...
United States - NV - NV - Fallon
June 29, 2024
Do you thirst for more? Join Coca Cola to grow, learn and build on their iconic past and impactful future As a Material Handler, you will be responsible for: • Picking and packing orders for delivery to retail store, guest areas and offices; Assisting with inventory preparation and execution;...
United States - NV - NV - Henderson
June 29, 2024
Overview : Overview Audiology Extern Join our Team at HearingLife Looking to kick-start your career in audiology with hands-on experience and unparalleled mentorship? HearingLife, a premier national hearing care company, is seeking passionate Audiology Doctoral Students for externship positions...
United States - NV - NV - Elko
June 29, 2024
Highlights • Location Elko, NV • Pay Rate Up to: $1848.38/Week • Start Date Immediately to Sep 30, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Nights • Hours Per Day 12 Hours • Discipline Registered Nurse (RN) Skills • Med Surg Description •...
United States - NV - NV - Boulder City
June 24, 2024
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean,...
General Dynamics Information Technology
United States - NV - NV - Las Vegas
June 29, 2024
Req ID: • RQ178982 Type of Requisition: • Regular Clearance Level Must Be Able to Obtain: • None Public Trust/Other Required: • None Job Family: • Training Skills: • Security Trainings,Training,Training Design Experience: • 5 + years of related experience • Security Training & Integration Analyst (...
United States - NV - NV - elko
June 4, 2024
Triage Staffing is seeking a travel nurse RN Med Surg for a travel nursing job in Elko, Nevada. & Requirements • Specialty: Med Surg • Discipline: RN • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Travel Nursing: Med/Surg Elko •...
United States - NV - NV - Las Vegas
May 29, 2024
Compensation Type: • Hourly Highgate Hotels: • Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. • Highgate is the dominant player in U.S. • gateway markets including New York, Boston, Miami, San Francisco and Honolulu,...
MedPro Healthcare Allied Staffing
United States - NV - NV - Reno
June 29, 2024
MedPro Healthcare Allied Staffing is seeking a travel Respiratory Therapist for a travel job in Reno, Nevada. & Requirements • Specialty: Respiratory Therapist • Discipline: Allied Health Professional • Start Date: 07/17/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days •...
United States - NV - NV - Las Vegas
June 24, 2024
Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation's premiere home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean,...
United States - NV - NV - Reno
March 8, 2024
Are you looking for an opportunity to work in the dynamic world of retail merchandising? Retail Odyssey is currently seeking Retail Reset Merchandisers to join our team. • As a Retail Odyssey Merchandiser, you will play a crucial role in enhancing the shopping experience for customers within the...
United States - NV - NV - Las Vegas
June 26, 2024
Compensation Type: • Yearly Highgate Hotels: • Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. • Highgate is the dominant player in U.S. • gateway markets including New York, Boston, Miami, San Francisco and Honolulu....
United States - NV - NV - Reno
March 8, 2024
Are you looking for an opportunity to work in the dynamic world of retail merchandising? Retail Odyssey is currently seeking Retail Reset Merchandisers to join our team. • As a Retail Odyssey Merchandiser, you will play a crucial role in enhancing the shopping experience for customers within the...
United States - NV - NV - North Las Vegas
June 29, 2024
Create a healthier, brighter future for pets, pet parents and people! • If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. • Our core values capture that spirit as we work to improve lives...
United States - NV - NV - Sparks
May 24, 2024
Requisition Number: 24009 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals...