*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
Receive real-time job alerts and never miss the right job again
United States - NM - NM - Las Vegas
June 29, 2024
Highlights • Location Las Vegas, NM • Start Date Immediately to Sep 29, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Days • Discipline Occupational Therapist (OT) Skills • SNF Description • Discipline: Occupational Therapist (OT) • Specialty:...
United States - NM - NM - Hobbs
June 29, 2024
Description Performs radiological procedures to assist in the diagnosis and treatment of disease and injuries. The Radiology Technologist must be proficient in two (2) or more of the Mammography, X-Ray, Ultrasound, and Computed Tomography disciplines. Requires limited supervision. Providence...
United States - NM - NM - Hobbs
June 29, 2024
Health is everything. • At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. • Millions of times a day, were helping people on their path to better health from advising patients on thei Pharmacy Technician, Technician, Pharmacy,...
United States - NM - NM - Santa Fe
June 29, 2024
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. Lumen's...
United States - NM - NM - Socorro
June 28, 2024
Hiring Full-Time Caregivers (PCA/HHA/CNA/Companions) - Flex Schedules Openings for caregivers to work within a home care or assisted living setting.We are an approved training site welcoming experienced caregivers and individuals with a caring heart that would like to learn how to care for the...
United States - NM - NM - Cerrillos
June 29, 2024
Shift Differentials: 15% Weekend Days, 17% Monday Thursday Nights & 26% Friday Sunday Nights Additional $6.00/HR Safety Incentive Increase Up to $10,000 Sign-on Bonus available Cell phone and/or smart devices are not allowed on persons for this position at MDC, unless there is a documented medical...
United States - NM - NM - La Luz
June 29, 2024
The Year for Growth, Opportunity and Flexibility Are you ready for a career change in 2021? AIL we are searching for ambitious individuals who are ready to build a successful career while also having a positive impact on the communities around them. • Our representatives do not cold-call or solicit...
United States - NM - NM - Timberon
June 25, 2024
The Addus HomeCare Family of Companies is seeking compassionate and dedicated individuals to join our team. Our mission is to make a difference in the lives of seniors and individuals with disabilities, and we need your help to achieve that goal. As a Caregiver or Home Health Aide, you will havethe...
United States - NM - NM - Alamogordo
June 29, 2024
Are you looking for a company that values your skills, fosters your growth, and allows you to pursue your passion? Footlocker is the company to consider As a part-time or full-time Stock Associate: • Support sales associates in maximizing the shopping experience for customers; Assist in processing...
United States - NM - NM - Santa Fe
April 3, 2024
Compensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu,...
United States - NM - NM - Las Cruces
June 29, 2024
• Candidates need to possess phenomenal efficiency and attention to detail with a strong knowledge of procedures and patient safety. • Being Compassionate and sensitive is a prerequisite for the profession. • The ideal Candidates goes a step further by being a critical thinker and fast to act with...
United States - NM - NM - Jal
June 29, 2024
The Year for Growth, Opportunity and Flexibility Are you ready for a career change in 2021? AIL we are searching for ambitious individuals who are ready to build a successful career while also having a positive impact on the communities around them. • Our representatives do not cold-call or solicit...
United States - NM - NM - Grants
June 29, 2024
Genie Healthcare is seeking a travel nurse RN Skilled Nursing for a travel nursing job in Grants, New Mexico. & Requirements • Specialty: Skilled Nursing • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Epic...
United States - NM - NM - Albuquerque
June 29, 2024
Student Advanced Level • Requisition ID • req29836 • Working Title • Executive Director, ASUNM Elections Commission • Pay • 13.00/hr Hourly • Campus • Main - Albuquerque, NM • Department • Student Govt Acct Office (670C) • Employment Type • Student Employment • Student Type • Student Employment •...
United States - NM - NM - Willard
June 13, 2024
About the facility A facility is seeking an OB/GYN for locum tenens coverage. About the facility location Sample traditional New Mexican cuisine, experience world-class museums, stroll along Central Avenue under the glow of Route 66 or soar high above the city in the hot air ballooning capital of...
United States - NM - NM - Las Cruces
June 29, 2024
Do you thirst for more? Join Coca Cola to grow, learn and build on their iconic past and impactful future As a Material Handler, you will be responsible for: • Picking and packing orders for delivery to retail store, guest areas and offices; Assisting with inventory preparation and execution;...
United States - NM - NM - Hobbs
June 29, 2024
Aureus Medical Group - Therapy is seeking a travel Physical Therapy Assistant for a travel job in Hobbs, New Mexico. & Requirements • Specialty:Physical Therapy Assistant • Discipline:Therapy • Start Date:ASAP • Duration:25 weeks • 40 hours per week • Shift:8 hours • Employment Type:Travel Estimated...
United States - NM - NM - Santa Fe
June 29, 2024
Company : enGen : JOB SUMMARY This job is a strong advocate of cloud technology and engineering support necessary to drive the organization's next-generation technologies. The intermediate level incumbent works to adopt, expand, maintain, and optimize cloud usage across the organization through...
United States - NM - NM - Santa Fe
June 21, 2024
Overview • Are you a motivated problem solver who enjoys consistent and dynamic work? • Does the idea of working hands-on protecting people, property, and wildlife interest you? • If you answered yes to any of these questions, then apply now to become a Wildlife Service Technician! Critter Control...
United States - NM - NM - Deming
June 29, 2024
We are looking for enthusiastic individuals to join our team as Behavior Technicians. • As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. • In this role, you will work one-on-one with children, implementing individualized behavior...
United States - NM - NM - Las Cruces
June 28, 2024
If you answer yes to the questions below, consider becoming a member of our Addus HomeCare team and learn more about the other great benefits we offer. • We want our entire team to feel great about the work they do every day. • Open positions throughout the Las Cruces area and surrounding...
United States - NM - NM - Rio Rancho
June 29, 2024
Randstad, a premier global staffing agency, is currently seeking detail-oriented and organized Material Handlers to join logistics teams. • Earn $18 - $35 per hour while contributing to an efficient and supportive work environment. • Whether you're looking for temporary, permanent, full-time, or...
United States - NM - NM - Pinos Altos
June 26, 2024
The Addus HomeCare Family of Companies is seeking compassionate and dedicated individuals to join our team. Our mission is to make a difference in the lives of seniors and individuals with disabilities, and we need your help to achieve that goal. As a Caregiver or Home Health Aide, you will havethe...
United States - NM - NM - Albuquerque
June 29, 2024
Highlights • Location Alburquerque, NM • Pay Rate Up to: $1887.74/Week • Start Date Jul 29, 2024 to Oct 28, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Nights • Hours Per Day 12 Hours • Discipline Registered Nurse (RN) Skills • Corrections...
United States - NM - NM - Los Lunas
June 29, 2024
PrideStaff is hiring Warehouse Associates at multiple locations. • Enjoy flexible working hours and competitive pay ranging from $18 to $35 per hour, with no prior experience required. • As a Warehouse Associate, you will: • Accurately pick, pack, and prepare orders for shipment in a timely manner;...
United States - NM - NM - Los Lunas
June 29, 2024
PrideStaff is hiring Forklift Operators at multiple locations. • Enjoy flexible working hours and competitive pay ranging from $18 to $35 per hour, with no prior experience required. • As a Forklift Operator, you will: • Safely operate forklifts to move, locate, relocate, stack, and count materials;...
United States - NM - NM - Alamogordo
June 29, 2024
Pulmonary Registered Respiratory Therapist for NICU/PICU • 75 MILE STRAIGHT LINE RADIUS RULE (not driving distance) - NO LOCAL TRAVELERS -Please only submit candidates that area aware of their submission to our facility and only submit those candidates with the requested experience. • Please do not...