Event Operations Exhibitor Services Manager

ASM Global
US - New Mexico - Albuquerque
July 2, 2024

POSITION:
Event Operations & Exhibitor Services Manager

DEPARTMENT:
Events

REPORTS TO:
Director of Events

FLSA STATUS:
Exempt

Summary

Responsible for the daily activities required to run, maintain, and service the events and/or Facilities by performing the following duties personally or through subordinate or assigned employees:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

+ Assist the Event Services, Guest Services, and Operations Departments with the scheduling and coordinating the work assignments of staff engaged in set-up/teardown, technical services, exhibit and event services including, but not limited to, electrical orders, power, utilities, internet drops, etc.

+ Coordinates event operation activities with other departments and show-related contractors.

+ Act as a liaison between Event Services/Guest Services and Operations to ensure that room sets are completed on time and per client-approved Event Diagrams, adhering to proper approval and sign-off protocols, including ADA compliance.

+ Manages in conjunction with Event Managers and Operations staff all set-up and change-over functions for the Facilities including, but not limited to, pre-sets, transitions, flips, turnovers, and other advance, day-of, and post-event room logistics swiftly and securely while ensuring adherence to set deadlines for high volume events.

+ Provides management of events and monitors the logistics to the events assigned.

+ Ensure teams have all the details necessary to set up, change-over, and remove events including, but not limited to, products, inventory, parts, or people move from one place to another efficiently and cost-effectively.

+ Work with necessary departments and individuals to maintain inventories on set-up and change-over equipment, tools, and supplies.

+ Enforce Facility rules, regulations, policies, and procedures.

+ Anticipate logistical challenges and provide appropriate solutions. Investigates, analyzes, and resolves event operation issues and complaints.

+ Provide clear, concise, and timely intra/inter-departmental communication. Manages the flow of communication for Work Orders and Change Orders across departments.

+ Ensures that Event Services and Operations departments receive pertinent information for most effective use of the facility and staffing.

+ Assures Facility readiness and smooth operation of event activity.

+ Responsible for the sustainability and recycling efforts of the Facility.

+ Serves as Manager on Duty as required.

+ Assist as needed in all areas of Event Operations and Exhibitor Services.

+ Perform other tasks as assigned.

Skills and Abilities

+ Excellent organization. skills

+ Ability to prioritize and to handle multiple projects simultaneously, with accuracy.

+ Excellent written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.

+ Ability to effectively supervise staff.

+ Strong customer service skills.

+ Professional presentation, appearance, and work ethic.

Computer Skills

+ To perform this job successfully, the individual should have excellent computer skills.

Certificates, Licenses, Registrations

No certifications are required.

Education and/or Experience

+ Bachelor's Degree with major in Business or Hospitality (Preferred).

+ Minimum of 2 years experience in Supervising or Managing in a similar facility

+ Additional experience may be substituted for education

+ Supervisory experience required

Other Qualifications

Ability to work with limited supervision and as a team member. Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to walk extensively; occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.

This position requires work inside and outside of the building and some exposure to adverse conditions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us:
our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Read the full job description and apply online on the recuiter's web-site

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