Bilingual Work At Home-Customer Service Representative-Healthcare

Sagility LLC
US - New Mexico - Alamogordo
June 30, 2024

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Bilingual Work At Home-Customer Service Representative-Healthcare

Sagility is a global leader in business process management and optimizing the member/patient experience. Sagility combines technology-powered services with decades of Healthcare domain expertise to drive positive outcomes.

Join Our Team and S.O.A.R!S-Spark Curiosity O- One Team, One Direction A- Action for Results, R- Right by Right Purpose

We pride ourselves on shaping careers. We have immediate openings for Call CenterCustomer Service Representative. Our customer service representatives are instrumental in the success of Sagility. Good customer service starts with a human touch, our representatives provide the touch and are the eyes and ears of our business.

Benefits of working with Sagility include:

$14.00/hr
$15.00/hr Bilingual
Performance incentives
Paid training within state-of-art video training environment
A comprehensive health plan after 90 days of employment
Employee wellness and engagement programs
A Real opportunity to grow your career - 90% of our Leaders started their career as a Customer Service Representative

Responsibilities:

Answer all incoming calls promptly and manage them both effectively and efficiently
Conduct research to provide the most effective solution to resolve customer issues.
Document all calls
Communicate in a professional, empathetic, and diplomatic manner with good voice quality, diction, and articulation
Work to achieve daily team quality and customer satisfaction goals

What we are looking for:

The ideal Sagility candidate will possess the following characteristics:

Unwavering commitment to giving perfect effort
Punctual and dedicated
Thrives in a fast-paced environment
Comfortable navigating between various applications on a computer
Drive to exceed the callers' expectation
Build current skillset
Must have a positive attitude
Belief that teamwork is crucial to being successful
Previous healthcare experience a plus.
Previous call center experience is a plus

Requirements:

18 years of age or older
High School Diploma or equivalent
1 year in 1 Job, preferably in a call center customer service environment
Reliable Attendance-No Missed Time in First 90 days
Ability to type 25 wpm
Proven oral and written communication skills
Comfort with desktop computer system
Hardwired internet connection with speeds greater than 10MB Upload and 25MB Download
Secure, private work area at home
Flexibility in schedule availability-Hours of Operation Monday-Saturday

An Equal Opportunity Employer/Vet/Disability

Location:

Work@Home New MexicoUnited States of America

Read the full job description and apply online on the recuiter's web-site

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