Office Administrator / Customer Support Manager

Efficient Air Service LLC
US - New Jersey - Trenton
July 1, 2024

is currently hiring for a
• full-time Office Administrator / Customer Support Manager
• to ensure our clients are happy and that their needs are met in the
• Riverdale, NJ
• area. This administrative & customer service position earns a
• competitive wage
• of
• $17 - $28/hour
• , depending on experience.In addition to
• competitive pay
• and our
• team-oriented culture
• , we offer our HVAC Office Administrators / Customer Support Managers the following benefits:
• Efficient Air Service
• Health
• Vision
• A 401(k) with match
• Paid time off (PTO)
• Incentives
• Bonuses
• Year-round work
• Uniforms & a company vehicle, if applicable.
• mobile-friendly online application
• . We hope to meet you soon!
• DAY-TO-DAY
• This HVAC customer service position typically works
• Monday to Friday
• ,
• 8:30 AM - 5:00 PM
• .
• No weekends
• !
In this administrative position, you take scripted booking calls, book appointments for salespeople, create purchase orders, process tax-exempt forms, and do anything else you can to help clients. Whether you are face-to-face with a client or on the phone with them, you accurately troubleshoot and deescalate issues or concerns that may arise. You see sales through to their completion as well as dispatch and fill-in for customer service reps as needed. When jobs are sold, you are alerted and begin to print contracts, ensure funds are available and paid, create project folders, and file town permits. You schedule appointments with clients, book the crew, and create work orders for each crew. Ensuring client satisfaction, you verify all tasks are completed and schedule final inspections. You assist coworkers, HVAC technicians, and management as needed, keeping our office operations efficient and seamless.
• We need the proper documentation, coordination, and support to perform well, and you provide that for us!
• ABOUT EFFICIENT AIR SERVICE
• Efficient Air Service is a family-owned business founded in 2005 by Albert M. Balonze, Jr. Since then, we have strived to take pride in our work, be honest, and have the integrity it takes to gain repeat customers. Our technicians are confident in their abilities to provide 100 percent satisfaction on any and every job, each time.
Our company is full of employees who support one another in a fast-paced environment. We are a dedicated team of friendly attitudes with a strong work ethic. Our team is the backbone of our company which is why
• we celebrate their individual successes and growth,
• as well as the
• overall achievements of the company.
• As the company grows, we continuously work to preserve our core small business values by treating our employees with
• respect and integrity.
• OUR IDEAL OFFICE ADMINISTRATOR / CUSTOMER SUPPORT MANAGER
• Leadership skills-Your positive attitude and job knowledge make you a leader others want to follow.
• Customer service skills-Meeting the customers' needs is what it's all about, and you do it with ease.
• Reliable-We know that our customers and our business are in good hands with you on our team.
• Detail-oriented-Even the smallest details do not escape your notice.
• Professional-No matter the situation, you present yourself and our business in a positive, professional way.
If this sounds like you, keep reading!
• REQUIREMENTS FOR AN OFFICE ADMINISTRATOR / CUSTOMER SUPPORT MANAGER
• 5+ years of office administrative experience
• 2+ years of account or client relationship management experience
• Proficient in Microsoft Office
• Ability to pass a background check or a drug screening
• Reliable transportation
HVAC, skilled trade, or home services experience is a plus. Also, ServiceTitan experience is a plus too!
If you meet the above requirements, we need you. Apply today to join our administrative team!
Location: 07457
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
•

Read the full job description and apply online on the recuiter's web-site

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