Front Desk Supervisor - Courtyard

Front Desk Supervisor - Courtyard

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  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
  • Handle guest complaints ensuring guest satisfaction.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
  • Other duties as assigned.
Responsibilities
Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications
  • Minimum one year experience in a similar position. Prior supervisory experience a plus.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.
About UsShaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, ***!

About the Team

Shaner Hotels has an amazing opportunity at our Courtyard by Marriott-Rowan University in Glassboro, New Jersey! Located on the Rowan University campus, Courtyard by Marriott Glassboro-Rowan University is a four-story hotel offering 123 modern rooms, including six luxurious suites; a brand-new lobby that offers engaging technology and inviting, flexible spaces to work and relax; and on-site dining and drinks at The Bistro.

Read the full job description and apply online on the recuiter's web-site

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