The Landscapers Depot, an Outdoor Living Supply company located in Kingston, NH is looking for a Seasonal full-time Customer Service Representative for the sales counter and in the nursery. As a Customer Service Representative you are responsible for all sales job duties at the sales counter and in the nursery, from generating leads to closing sales. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Customer Service Representative, you should stay up to date with product features and maintain our store's visual appearance in high standards. Ultimately, the duties of a Customer Service Representative are to achieve excellent customer service, while consistently meeting the store's sales goals.
Primary Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assess customers' needs and provide assistance and information on product features, including the nursery.
Remain knowledgeable on products offered and discuss available options
Answer incoming customer phone calls and assist them over the phone
Process POS (point of sale) purchases
Actively seek out customers in store and nursery
Welcome customers to the store and answer their queries
Maintain in-stock and presentable condition assigned areas
Maintaining horticulture inventory, watering, creating plan displays, moving plant material
Handle returns of merchandise
Team up with co-workers to ensure proper customer service
Build productive trust relationships with customers
Comply with inventory control procedures
Operate with FORTITUDE: Fun, Optimisms, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.
Minimum Job Qualifications High school diploma or equivalent
Retail Associate & Cashier experience 1 year (preferred)
Basic understanding of sales principles and customer service practices
Proficiency in English
Bi-lingual, Spanish speaking strongly preferred
Basic Math skills
Hands-on experience with POS transactions. NetSuite experience is a plus
Familiarity with inventory procedures
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Forklift and equipment operation experience is a plus
Computer knowledge is a plus
Must be 18 years of age
Other Skills and Abilities
Physical Demands: Ability to routinely lift 50 - 75 lbs. without assistance
Standing/walking continuously
Stooping/bending continuously
Twisting continuously
Work Environment:
This position works in a retail storefront that sells landscape materials to contractors and homeowners. Sales associates work outdoors in the elements rain or shine. Conditions can be dusty due to the product we sell.
Position Type/Expected Hours of Work:
Seasonal Full-time positions
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