The Service Coordinator provides the first line of support to our customers for all support related inquiries.
In this role, the Service Coordinator successfully diagnoses and triages customer's in-bound communication and coordinates with a fleet of Field Service Engineers to provide a swift resolution for the customer.
Acts a first customer contact in the event of a breakdown, service and / or parts requests.Provides initial troubleshooting / diagnoses for technical issues for CLAAS equipment over the phone.Responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service between customers and Field Service Engineers.Provides logistical support to Field Service Engineers in scheduling field repairs including coordination of required parts to complete work orders.Closes work orders, invoices customers, and handles customer inquiries for quotes and invoices.Responsible for the life cycle of service order (creates, edits, completes, and invoice service orders).Effectively and efficiently uses resources such as digital CLAAS' After Sales Tools to determine and diagnose issues on CLAAS equipment.
Reconciles various Customer Relationship Management (CRM) and Dealer Management System (DMS) reports on a monthly basis.Continually ensure technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technician's schedules for materials ordered, billing, and voided tickets.Supports after sales business in processing and submitting warranty claims to CLAAS of America Inc.
(COA).Adheres to established company values, practices, policies and procedures at all times.
Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
Demonstrates regular and punctual attendance at the assigned work location.Your profile:
Bachelors' degree or equivalent experience in Business Administration or Ag related field preferred.2-5 years' in field work related experience, a must; Prior experience with CLAAS equipment highly desirable.Excellent technical communication skills in both written and oral form.Expert level understanding of North American harvesting technology.Expressed strong customer service orientation or related dispatching experience through excellent written and verbal/phone communication skills.Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.Uses technology with efficiency, including Microsoft 365 and CRM platforms.Must be able to meet deadlines and handle a high volume workload in a fast-paced environment.Customer focused - Ensures best customer service and satisfaction through empathetic and swift action to find solution for customers.
United States - ND - ND - Williston
July 1, 2024
Overview Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer. This position pays $18 / hour and is located at Williston Airport (XWA) - 14127 Jensen Ln Ste 121, Williston, ND 5880. We offer: • Paid time off • Consistent full time 40 hour...
United States - ND - ND - Bismarck
July 1, 2024
Magnet Medical is seeking a travel Ultrasound Technologist for a travel job in Bismarck, North Dakota. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: 09/23/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment...
United States - ND - ND - Dickinson
July 1, 2024
Magnet Medical is seeking a travel CT Technologist for a travel job in Dickinson, North Dakota. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel...
United States - ND - ND - Lisbon
July 1, 2024
Lisbon, North Dakota, Family Medicine Physician Job • Clinical Role: • Do you know someone that might be a good fit for this position? Please ask about our generous referral fees! • Additional NEW 6,000 square foot clinic opening in Spring 2023! • 1.0 FTE, full-time opportunity (36 patient contact...
United States - ND - ND - Fargo
July 1, 2024
Fargo, North Dakota, Family Medicine Physician Job • Clinical Role: • Do you know someone that might be a good fit for this position? Please ask about our generous referral fees! • Full time is 32-36 patient contact hours a week, seeing average of 16-20 patients per day • Rotating after-hours call...
United States - ND - ND - Fargo
July 1, 2024
Magnet Medical is seeking a travel CT Technologist for a travel job in Fargo, North Dakota. & Requirements • Specialty: CT Technologist • Discipline: Allied Health Professional • Start Date: 07/29/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, days • Employment Type: Travel Magnet...
United States - ND - ND - Minot
July 1, 2024
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher, you can be your own boss and enjoy the flexibility of choosing when, where, and how much...
US - IA - Norwalk
May 8, 2024
CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). • This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. • The position acts autonomously...
US - IA - Kalona
May 8, 2024
CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). • This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. • The position acts autonomously...
US - NE - Omaha
April 1, 2024
The Region Development Manager (RDM) is responsible for the management of key tasks for the assigned region and including trans-national initiations and implementation of central decisions within functional guidelines in the decentralized units. • The position designs optimized approaches for...
The Test Technician conducts tests and validation (functional test and durability test) of CLAAS products in North America and internationally. • Responsible for conducting assigned field and lab test activities.Fabricates test parts and/or entire harvest machines in workshop.Performs...
US - ND - Jamestown
June 30, 2024
The Service Coordinator provides the first line of support to our customers for all support related inquiries. • In this role, the Service Coordinator successfully diagnoses and triages customer's in-bound communication and coordinates with a fleet of Field Service Engineers to provide a swift...
US - NE - Omaha
June 4, 2024
The Design Engineer designs combine sub-systems and components of agricultural machinery. • Design of large farm machinery in CAD environment with primary focus on combine harvesters, corn heads, soybean heads, and small grain heads.Creates and maintains product Bill of Materials (BOM).Prepares...
US - IA - Chariton
May 8, 2024
CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). • This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. • The position acts autonomously...
US - IA - Marion
May 8, 2024
CLAAS Resident Technicians support customers with complex on-site diagnostics, repairs, and maintenance tasks (field and customer shop). • This role provides expert level customer service to ensure the highest degree of customer experience and satisfaction. • The position acts autonomously...