*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
Receive real-time job alerts and never miss the right job again
United States - ND - ND - Bismarck
June 29, 2024
About this job • As a Hemodialysis RN, you'll provide care and support for patients suffering from acute and chronic kidney failure. Hemodialysis nurses must be well-versed in renal failure and hemodialysis, and you must be able to counsel patients on managing the disease and its effects. •...
United States - ND - ND - Drayton
June 29, 2024
Orion Talent, the nation s largest military recruiting firm, is currently recruiting transitioning or former military professionals for an opening as an Electronic Control Technician with one of the top producers of the finest quality sugar in America.Position Details: • ElectricianLocation:...
United States - ND - ND - Kenmare
June 29, 2024
The Year for Growth, Opportunity and Flexibility Are you ready for a career change in 2021? AIL we are searching for ambitious individuals who are ready to build a successful career while also having a positive impact on the communities around them. • Our representatives do not cold-call or solicit...
U S Customs and Border Protection
United States - ND - ND - Turtle Lake
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
United States - ND - ND - Hillsboro
June 29, 2024
Orion Talent, the nation s largest military recruiting firm, is currently recruiting transitioning or former military professionals for an opening as an Electronic Control Technician with one of the top producers of the finest quality sugar in America.Position Details: • ElectricianLocation:...
United States - ND - ND - Minot
June 29, 2024
Staffmark is currently hiring Material Handler for multiple shifts, offering competitive pay ranging from $18 to $35 per hour, with no prior experience required. • As a Material Handler you will: • Safely load and unload materials from incoming vehicles and stack them to assigned places; Safely load...
U S Customs and Border Protection
United States - ND - ND - Rolla
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
United States - ND - ND - Fargo
June 29, 2024
Staffmark is currently hiring Material Handler for multiple shifts, offering competitive pay ranging from $18 to $35 per hour, with no prior experience required. • As a Material Handler you will: • Safely load and unload materials from incoming vehicles and stack them to assigned places; Safely load...
U S Customs and Border Protection
United States - ND - ND - New Salem
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
United States - ND - ND - Menoken
June 29, 2024
$300 HIRING BONUS Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Wingate by Wyndam Bismarck, ND (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of...
U S Customs and Border Protection
United States - ND - ND - Stanley
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
United States - ND - ND - Fargo
June 29, 2024
Sysco is Now Hiring Local CDL-A Delivery Drivers! • Average $75,000+ First Year - Sign-On in Select Locations* • Local Routes - Get Home Daily Sysco is the global leader in food service distribution. With over 67,000 colleagues and a fleet of over 13,000 vehicles,Sysco operates approximately 330...
United States - ND - ND - West Fargo
June 29, 2024
ALDI welcomes Warehouse Associate candidates to experience MORE Part-time, full-time and seasonal positions need to be filled ASAP. • Frequently recognized as an employer of choice, ALDI offers generous wages and competitive benefits including: • 401(k) with company match, Employee Assistance...
United States - ND - ND - Bismarck
June 29, 2024
Nightingale Nurses - Allied is seeking a travel Interventional Radiology Technologist for a travel job in Bismarck, North Dakota. & Requirements Specialty: • Interventional Radiology Technologist Discipline: • Allied Health Professional Start Date: • 07/29/2024 Duration: • 13 weeks 40 hours per week...
United States - ND - ND - Bismarck
June 29, 2024
Job Details • Client in ND seeking RN (Registered Nurse) (RN) to work Nights Nights - 3x12s, EOW, first to float • North Dakota is a state dominated by Great Plains. The eastern city of Fargo showcases Native American and modern art at the Plains Art Museum. The city of Minot honors the area's...
U S Customs and Border Protection
United States - ND - ND - Agate
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
Health Advocates Network Nursing
United States - ND - ND - Bismarck
June 29, 2024
Health Advocates Network-Nursing is seeking a travel Interventional Radiology Technologist for a travel job in Bismarck, North Dakota. & Requirements • Specialty: Interventional Radiology Technologist • Discipline: Allied Health Professional • Start Date: 07/29/2024 • Duration: 13 weeks • 40 hours...
United States - ND - ND - Williston
June 29, 2024
Highlights • Location Williston, ND • Pay Rate Up to: $1978.84/Week • Start Date Jul 15, 2024 to Oct 14, 2024 • Duration 13 Week • Number of Positions 1 • Remote Position Type On-Site Work Only • Shift Type Rotation • Hours Per Day 12 Hours • Discipline Registered Nurse (RN) Skills • Dialysis...
U S Customs and Border Protection
United States - ND - ND - Elgin
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
United States - ND - ND - Bismarck
June 29, 2024
We are seeking a Registered Nurse Dialysis for a travel assignment in Bismarck North Dakota. • At TotalMed, our aim is to be the last company you ever work with. • We prove it, too, with the highest compensation, first day medical benefits, a best in industry 401(K) retirement plan, and fiduciary...
United States - ND - ND - Lidgerwood
June 29, 2024
The Year for Growth, Opportunity and Flexibility Are you ready for a career change in 2021? AIL we are searching for ambitious individuals who are ready to build a successful career while also having a positive impact on the communities around them. • Our representatives do not cold-call or solicit...
United States - ND - ND - Minot
June 29, 2024
PrideStaff is hiring Forklift Operators at multiple locations. • Enjoy flexible working hours and competitive pay ranging from $18 to $35 per hour, with no prior experience required. • As a Forklift Operator, you will: • Safely operate forklifts to move, locate, relocate, stack, and count materials;...
United States - ND - ND - Dickinson
June 29, 2024
Aya Locums has an immediate opening for a 13-week locum Emergency Medicine Physician job in Dickinson, ND paying $250/hr - $275/hr. Job Responsibilities Assess patients, document medical histories and address patient inquiries and concerns. • Diagnose and manage injuries, illnesses and medical...
United States - ND - ND - Denhoff
June 9, 2024
About the facility A hospital is seeking an anesthesiologist for locum tenens coverage. About the facility location While on assignment in Southwestern North Dakota, visit Crazy Horse Memorial, Enchanted Highway, or Theodore Roosevelt National Park for beautiful views and hiking trails! About the...
United States - ND - ND - Fargo
June 29, 2024
PrideStaff is hiring Warehouse Associates at multiple locations. • Enjoy flexible working hours and competitive pay ranging from $18 to $35 per hour, with no prior experience required. • As a Warehouse Associate, you will: • Accurately pick, pack, and prepare orders for shipment in a timely manner;...
U S Customs and Border Protection
United States - ND - ND - New Town
June 29, 2024
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. • Being a CBP Officer...
United States - ND - ND - Grand Forks
June 29, 2024
TravelNurseSource is working with Amare Medical Network to find a qualified Med/Surg RN in Grand Forks, North Dakota, 58201! • About The Position • In general, M/S nurses provide care and treatment to ill, injured, and recovering adults. The medical-surgical nurse must be able to assess patient...