Collections Specialist

American Welding and Gas
US - North Carolina - Raleigh
June 1, 2024

American Welding and Gashas an immediate need forCredit and Collections Specialistsin ourRaleigh, NCheadquarters

The Collection Specialist is responsible for making decisions regarding collections of outstanding accounts receivable dollars from the existing client base, executing on collection strategies, and handling all other aspects of collections, resolving customer billing issues, and reducing accounts receivable delinquency.

Incentives:

Medical, Dental, Vision Benefits
Collaborative environment where your input is valued daily
Short-term Long-term Disability
401(k) Retirement Savings Plan
Paid Holidays
Paid Time Off

Duties Responsibilities:

Monitor accounts receivable and identify overdue accounts
Contact customers with overdue account balances
Use internet services and other tools to locate customers who have moved or changed phone numbers
Resolve customer issues and complaints concerning billing
Submit weekly reports on the status of unpaid accounts
Contact the branches for Cylinder pick ups
Email accounts receivable for missing, unapplied or misapplied payments
Make collection calls for past due AR
Contact customers for missing remits for payment application
Submit refund request forms for closed and overpayment accounts
Assist the branches with unsuspends on accounts
Assist the branches with credit releases on accounts that are over their credit limit
Work closely with the branches to determine if an account should be billed LOU or sent to collections
Other duties as assigned

Qualifications Skills:

High School Diploma/GED
1-3 years related work experience with credit, collections, accounts receivable experience as well as experience interacting with customers
Works well under pressure
Excellent customer service skills
Excellent attention to detail, demonstrate accuracy and thoroughness
Ability to work with a diverse group of people in a team environment
Ability to effectively communicate with internal and external customers both verbally and in writing
Proficient use of Windows based computer software and the use of spreadsheets
Ability to calculate figures and amounts such as interest and percentages
Ability to multi-task and problem solve
Ability to adapt to changes in the work environment due to delays or unexpected requests

American Welding Gas, Inc (AWG) is an employee-owned company, which manufactures and distributes industrial, medical, specialty and beverage gases. AWG is headquartered in Raleigh, NC with 76 branch locations, 16 gas fill plants in 20 states, stretching from Montana through Florida. As one of the largest independent gas and welding supply distributors, AWG has the expertise, assets and sources of supply necessary to service large, bulk cryogenic gas customers as well as small business. American Welding Gas is growing rapidly and looking for top talent to move us forward.

AWGis an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Read the full job description and apply online on the recuiter's web-site

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