ChampChange and CatTracks Program Manager

Position Details
Position Information
Announcement Number STAFF - VA - 24368
For questions regarding this position, please contact:
Lori Oakley at *** ***
Classification Title Program Mgr
Working Title ChampChange and CatTracks Program Manager
Brief Position Overview
Join a dynamic team in the Allen Yarnell Center for Student Success where guiding students is a passion and privilege. In keeping with the mission, vision and principles of Montana State University, the state's only public land grant institution, we are innovative and thoughtful leaders committed, in service, to advancing the future of others. We work closely with students, faculty and staff, employers, foundations, and other partners to create future focused outcomes. We use technology, metrics, and mindsets to shape our strategy. And we leverage the spirit of teamwork, hard work, and dedication to make our strategic plans become an operational reality.
Position Number 4N0948
Department Retention
Division Office of Academic Affairs
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation Exempt from Collective Bargaining
FTE 1.0
Benefits Eligible Eligible
Salary $24.388 per hour, commensurate with experience, education, and qualifications
Contract Type Classified Hourly
If other, please specify
Recruitment Type Open
General Statement
The ChampChange and CatTracks Program Manager serves the Allen Yarnell Center for Student Success through operations and programmatic efforts. Overall, this position plays a pivotal role with providing means for the institution to track and intervene with students who are not presenting behavior consistent with desired academic or engagement habits that are often credited with leading to higher retention and graduation rates.
Duties and Responsibilities
• In conjunction with the AYCSS Systems Management Program Manager provide operational support and management of CatTracks and ChampChange.
• Develop documentation and procedural work-flow to ensure updates and testing by student developers of CatTracks/ChampChange is well recorded and up-to-date.
• Oversee the schedules, projects, priorities and updates by the student staff. Liaise with the AYCSS staff when issues arise with CatTracks/ChampChange and work swiftly and accurately to troubleshoot and resolve problems.
• Develop and implement CatTracks capabilities to identify, track, and manage client progress, while ensuring confidentiality within the AYCSS and the larger MSU community.
• Provide support for CatTracks/ChampChange, including troubleshooting functionality.
• Manage the ChampChange engagement system for all students working with multiple campus partners and technologies. This program incentivizes student participation in curricular and co-curricular campus services, activities and events. Concurrently, this allows the institution to track and intervene with students who are not presenting behavior consistent with desired academic or engagement habits that are often credited with leading to higher retention and graduation rates.
• Ensure the ChampChange technologies, including QR codes and Card Readers, as well as data feeds, are working properly and the feedback loop with campus partners is continuous.
• Leverage data and technology to manage programs and improve outcomes with a continuous feedback loop of assessment, reflection, adjustment, then assessment again.
• Become a subject matter expert on AYCSS technology and assist with presentation, workshops, and events.
Required Qualifications - Experience, Education, Knowledge & Skills
• Bachelor's Degree in related field, or an equivalent combination of education and/or experience.
• Demonstrated experience in program development, management, implementation and delivery assessment.
• Demonstrated competence using personal computers and various software such as word processing, spreadsheets, database, presentation, email and internet.
• Demonstrated experience of strong data analysis, problem-solving, and project management skills where data and metrics were utilized to back up assumptions, recommendations, and drive actions.
• Demonstrated experience bringing together stakeholders with different interests to move projects and initiatives forward.
Preferred Qualifications - Experience, Education, Knowledge & Skills
• Master's degree.
• Demonstrated experience with project management/case management/social work.
• Demonstrated experience in coordinating multiple initiatives while working with various constituents bringing project to a successful completion.
• Demonstrated experience with developing written content for specific audiences (donors, foundations, students, campus partners, etc.)
• Demonstrated experience planning events or programs with multiple constrains and considerations that must be thought-through or planned.
• Demonstrated experience communicating (oral and written) to constituents with diverse backgrounds and experiences.
• Knowledge of Microsoft Office software preferred.
The Successful Candidate Will
This position will require scheduled evening and potential weekend hours to host events and interact with students.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? Yes
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon successful completion of search
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on June 13, 2024 ; however, applications will continue to be accepted until the position is filled.
Special Instructions
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.
MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: ontana.edu/hr/recruitment/dualcareer.html