*Customer Service Representative: New Albany, MS*
New Albany, MS Part-Time Customer Service Representative: Olive Branch, MS
Essential Duties and Responsibilities include but are not limited to the following:
* Maintain positive customer relationships
* Create business contacts for company growth
* Mail letters to customers to encourage payment of delinquent accounts.
* Confers with customers both in person and by telephone in attempt to determine reason for overdue payment, reviewing terms of contract with customer.
* Contacts delinquent account customers in person.
* Record and communicate information about status of collection efforts.
* Sorts and files correspondence.
* Receives payments and posts amount paid to customer account.
Desired Skills
* Computer
* Microsoft Office Word/Excel
* Problem Solving
* Communications both written and oral
* Customer Service - Manages difficult or emotional customer situations.
* Cash Handling
* Organizational
* Teamwork - Balances team and individual responsibilities
Competencies
* Ethics - Treats people with respect; keeps commitments; works with integrity and principles.
* Follows policies and procedures.
* Dresses appropriately for position.
* Attendance/Punctuality - Is consistently at work and on time; ensures work is covered when absent; arrives at meetings and appointments on time.
* Follows instructions, responds to management direction; takes responsibility for own actions
* Safety and Security - Observes safety and security procedures.
Must have a valid drivers license, dependable transportation, and be able to pass a background screening, including driving record.
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