Senior Account Specialist

WWEX Group
US - Minnesota - Minnesota
July 5, 2024

Discover what it means to love going to work.
At WWEX Group, we're committed to delivering smart solutions for shippers, and unmatched opportunity for you.

As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team.
You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise.
You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.

HOW YOU WILL CONTRIBUTE

Consistent Monday-Friday work schedule, no weekends
Communicate daily with both internal and external customers
Maintain a high level of activity over the phone and email through our CRM system
Ability to research, identify and capitalize on profitable opportunities that are presented daily
Ability to understand and consult customers in relation to fees, products, and services
Ability to troubleshoot and support customers in navigating service disruptions
Maintain an ongoing focus on creating positive and supportive customer experiences
Ability to establish strong partnership with key executives and decision makers within each customer and territory
Ability to collaborate with various support teams including sales and account management
Effectively navigate and utilize carrier systems and websites
Learn and employ carrier specific knowledge
Handle escalated customer service issues including but not limited to delayed and missing/damaged packages/freight, rating, BOL/label creation, reconsignments, classifying freight, scheduling pickups and product knowledge
Consult customers on how to avoid service disruptions, carrier nuances, and current industry standards

WHAT YOU WILL BRING

Previous experience working directly with customers
Outstanding collaboration and communication skills at multiple levels
Ability to work as a team
Exceptional verbal and written communication skills
Customer focused and solutions-oriented
Commitment to continuous improvement
Strong growth mindset with the willingness to learn and be coached

EXPERIENCE

Bachelor's degree in communications, business, marketing, or other business-related fields preferred
Ability to adapt to a fluctuating environment
Robust prioritization, organization, and time management skills

WWEX Group is a leader for SMB and mid-market companies, delivering enterprise logistics capabilities to businesses of all sizes.
Without trucks and drivers, WWEX Group relies on purpose-built, people-backed technology plus decades of experience to provide a complete ecosystem of logistics solutions that drive commerce forward.

Our people and culture are the true secret to our success.
From the top down, we are dedicated to finding the right solution for every shipper.
Our scale secures the best prices for customers, but it's our culture of providing outstanding service with a solutions-driven mindset that sets us apart from the competition.

Read the full job description and apply online on the recuiter's web-site

Related Job Postings

Dental Office Front Desk Representative

Metro Dentalcare

United States - MN - MN - Minneapolis
June 28, 2024

Business Assistant Metro Dentalcare in St. Louis Park, MN is looking for a front desk representative (Business Assistant) to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the...

Find Jobs Hiring Now Near You!

Get Jobilize Job Search Mobile App Now