Service Desk Analyst I

M A Mortenson
US - Minnesota - Minneapolis
June 5, 2024

ABOUT MORTENSON

As a Top 25 builder, developer, and EPC, our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible®

SUMMARY

Responsible for providing general support to Mortenson team members by responding to ITS Service desk requests, incident logging, troubleshooting, and providing excellent customer service.

Hiring Location: Minneapolis, MN

RESPONSIBILITIES

Answer calls into the service desk and provide quality customer service to resolve issues.
Log all incidents and requests in the ITS incident management system.
Provide general setup and troubleshooting on computer hardware and software.
Ensure all communication and escalation processes are followed.
Develop and maintain a thorough understanding of the customer's business process.
Recommend creation of knowledge base documents to assist customers and the Service Desk.
Effectively work and build relationships with those of diverse backgrounds and organizational levels.
All other duties as assigned.

Participate in special assignments and projects as requested, which may include:

Validating software setup/configuration instructions
Participating in ITS projects
Account setups and administration
Printer setups
Security access administration

QUALIFICATIONS AND EDUCATION

Excellent troubleshooting and organization skills.
Professional, detail-oriented team player.
Ability to provide a high level of customer service in a dynamic environment.
Thorough knowledge of Office 365, and other office software and equipment.
Positive attitude and professional customer service skills.
Strong analytical, problem-solving skills.
Strong interpersonal and communication skills.
Active listening skills and effective communication including an openness to diverse input and feedback.
Minimum of one years' experience in related field.
Previous experience supporting Office 365 suite of applications.

BENEFITS

Mortenson provides a comprehensive benefits program to team members and their families to support their health, build long-term financial security, and provide the opportunity for work and life balance.

Benefits offered to non-craft; non-union, full-time team members include:

Medical and prescription drug plans - the choice between two affordable HSA-eligible medical plans that include vision coverage.
Dental plan
401k retirement plan with generous matching and profit-sharing contributions
Paid time off, holidays, and other paid leaves
Life, AD&D, and disability insurance
Employee assistance program online mental health tool and concierge
Tuition reimbursement
Adoption Assistance
Gym Membership Discount Program
Identity Theft Protection

Mortenson is an EOE/Affirmative Action/M/F/Veteran/Disabled employer.Visa sponsorship is not available for this position.Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.#LI-JF1About Us

Mortenson's success is not a matter of luck; it's a result of our ingenuity, expertise, and exceptional people coupled with our unparalleled focus on customer service.

Our foundation and culture are based upon our values of trust, safety, teamwork, responsibility, service and stewardship. We are inspired by a compelling purpose to build structures and facilities for the advancement of modern society and a mission to create an exceptional customer experience. Mortenson has built a reputation for being a leader in our industry and in the communities in which we live and work.

It all starts with our extraordinary people and collaborative teams. Mortenson has been voted a "best place to work" over 40 times since 2002.

What are you waiting for?

Read the full job description and apply online on the recuiter's web-site

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