Restaurant Manager - FireLake Grill House & Cocktail Bar

Choice Hotels International
US - Minnesota - Minneapolis
May 25, 2024

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit ***.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Restaurant Manager.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Key Responsibilities

Participates in the development and implementation of business strategies for the restaurant which are aligned with Radisson Blu's overall mission, vision values and strategies

Develops and implements strategies for department
Monitors status regularly and adjusts strategies as appropriate
Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel's goals

Develops and implements strategies to achieve revenue and profit goal

Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
Develops and implements special promotions and employee incentives
Provides employees with current up-to-date information on menu offerings
Increases sales by coaching employees on effective sales techniques
Maximizes productivity by using forecasting techniques to adjust scheduling

Manages the operation of assigned restaurant or outlet

Coordinates the set-up of restaurant or outlet areas in accordance with Choice Hotels standards
Confirms daily specials and new menu additions with Executive Chef
Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel's standards at all times
Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Assists in quarterly inventories

Develops and implements strategies and practices which support employee engagement

Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements/Skills

Minimum two - three years restaurant management experience
High school diploma required, bachelor's degree preferred
Excellent oral and written communication skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Knowledge of local, state and federal liquor laws and regulations
Strong floor presence with focus and energy
Ability to multitask and work well under pressure
Basic computer skills in Microsoft Office Suite

Physical Demands

Long hours are sometimes required, ability to work flexible schedule
Ability to stand for long periods of time
Ability to lift 25 pounds on a regular basis and push or pull up to 75 pounds
Good manual dexterity for the use of common office equipment

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative acti.

Read the full job description and apply online on the recuiter's web-site

Restaurant Manager - FireLake Grill House & Cocktail Bar

Restaurant Manager - FireLake Grill House & Cocktail Bar

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