Regional VP Operations - Minnesota Market

Homeward is a technology-enabled healthcare provider delivering quality, affordable and comprehensive care to those who don't have it. Starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.

Our vision is care that enables everyone to achieve their best health. So, we're rearchitecting the way it's delivered - leveraging breakthroughs in diagnostics, remote monitoring, and a variety of other domains, Homeward is creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality.

Most importantly, we're aligning everyone's incentives (ours, partner health plans', and members') towards getting and keeping people healthy by taking full responsibility and financial risk for the total cost of each member's healthcare and outcomes.

Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.

The Opportunity

Join us in tackling healthcare for rural America! As Regional VP of Operations - Minnesota Market, you'll lead operations in our newest market and be the boots on the ground driving our Homeward Navigation™ delivery model. You'll aim to efficiently scale services that deliver exceptional member experiences and ensure the best outcomes possible for our populations.

What You'll Do:

Oversee Homeward operations in the Minnesota market and direct all aspects of our Homeward Navigation™ delivery model, including clinical and service operations and strategic planning
Lead your regional team to meet patient engagement targets and company financial objectives
Build systems and processes for operational excellence and to deliver consistent, outstanding patient experiences
Establish strong relationships with our regional partners: local health care providers, provider systems, payers, insurance agencies, medical directors, and community organizations
Coordinate with our centralized teams (product, technology, and member support) to deliver on shared goals
Develop and report on key quality and service metrics
Travel throughout the state (25%+) to deeply understand the population we serve, as well as our partners in providing care

What You Bring:

5+ years in an Operational leadership role with a commitment to both process and people
8+ years in Medicare/Medicaid and risk revenue, with a combination of experience in primary care and the ambulatory care environment, healthcare insurance industry government programs, Medicare/Medicaid payer, healthcare administration in primary care, or healthcare consulting in government programs for primary care
Strong familiarity with healthcare services and payers in the Minnesota region
Strong communication, organizational, strategic planning, technology, and leadership skills
Highly experimentation-oriented and data-driven approach, with the ability to rapidly test and learn
Resilience and a genuine enthusiasm for changing healthcare
Bachelor's Degree required

Bonus Points:

Experience in a government program setting, managed care, primary care management, or other clinical setting
Experience in Lean, Six Sigma, TQI, TQC, or other quality management certification
Experience in health plan provider network performance management, population health management, continuous improvement, or provider engagement model
Master's Degree in business administration (MBA) or other advanced degree
Experience working in a startup environment and creating clarity from ambiguity

What Shapes Our Company:

Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
Compassion and empathy
Individuals who are diligent, self-motivated, and driven to exceed mediocrity
Curiosity and an eagerness to listen
Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
Strong focus on sustainability of our business and scalability of our services, to maximize our reach and impact
Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
Taking our mission and business seriously, but not taking ourselves too seriously- having fun as we build!

Benefits:

Competitive salary, equity grant, unlimited PTO
Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
Company-sponsored 401k plan

At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.

Homeward is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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