Housekeeping Houseperson PM

Choice Hotels International
US - Minnesota - Minneapolis
July 3, 2024

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit ***.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary

The role of the Housekeeping House Attendant is to be responsible for stocking of linen closets throughout the hotel; as well as, assisting the Room Attendants.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Radisson Blu Mall of America is looking for looking for an energetic individual to join our Housekeeping team as a Housekeeping Houseperson. Our Housekeeping team is at the heart of what we do!

Key Responsibilities

Perform all shift checklist responsibilities & reporting requirements

Be familiar with property, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
Properly maintain hotel keys and electronic cards (key control)
Clean and stock linen closets
Clean and Vacuum hallways, including baseboards
Turn in all lost and found items in accordance with lost and found procedures
Maintain a clean and organized work area
Dust light fixtures
Pick up dirty linen from housekeeping closets and throw down the chute
Strip rooms when needed and assist in 'pick up' of dirty linen
Sort terry and linen into laundry carts after coming down the linen chute
Put away supplies when received
Ensure all trash from guest room floors is placed in dumpsters
Run items to guest rooms, room attendants and supervisor

Actively participate in housekeeping's 'deep clean' or 'preventive maintenance' programs

Participate in all departmental meetings
Carpet clean guest rooms and hallways when needed
Participate in required training programs
Report any damage, hazard repairs to your immediate supervisor
Help keep stock levels at par and maintain cleanliness of linen closets on floors
Clean elevator tracks on all guest elevators
Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
Familiar with frequently used Standard Operations Procedures
Knowledge of how to operate all Housekeeping Equipment.
Must be able to recognize situations that require immediate supervisory attention

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
Follows instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Willing to work a flexible schedule including evenings, weekends and holidays
Adheres to the policies and procedures of the hotel

Physical Demands

Required to stand, sit, and walk for extended periods of times
Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an ap.

Read the full job description and apply online on the recuiter's web-site

Housekeeping Houseperson PM

Housekeeping Houseperson PM

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