Work from Home Customer Support Representative WHCSR I - Remote

Pearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenged areas, we provide exceptional service to all job-seekers. We believe that it is our duty to be an asset to our customers, to each other and to the community. We are honored that you have decided to pursue an employment opportunities with us.

As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

• Know Your Rights: , ,
•

• Work from Home Customer Support Representative (WHCSR) I - Remote
•

• Location:
• Virtual, in the U.S.

• Pearl Interactive Network is seeking to hire Work from Home Customer Support Representatives Remote.
•

The
• WHCSR
• will receive inbound calls and initiate outbound calls to gather pertinent information or to provide information to customers. The Work from Home Customer Support Representative (WHCSR) I must be thorough, accurate, timely, and professional when handling customer calls.

Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

• Pearl offers a Competitive Compensation and Benefits package to include:
•

• Rate: $14 per hour

• Medical, Dental, Vision, and Life Insurance

• Paid time off, Paid holidays

• 401K eligibility

• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.

• Location(s):
• GA, AL, TN, OH, TX

• Must live within reasonable travel distance to an approved facility to obtain security credentials.

• Job Duties:
•

• Manage prioritized tasks in a time-sensitive environment.

• Answer phones and research inquiries concerning benefits, enrollment.

• Research and documents/updates databases such as network-to-network changes, CRM documentation.

• Provide information to internal and external customers.

• Regenerate copies of pertinent correspondence.

• Process additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, and data entry, etc.

• Demonstrate regular, reliable, and predictable attendance.

• Follow processes of the Client program and performs all tasks in a courteous and professional manner.

• Work in a variety of technologies to perform required tasks.

• Perform other tasks as assigned.

• Job Requirements:
•

• High school diploma or GED required

• US citizenship required

• Successfully pass a Criminal History Background Check (CHBC), as well as National Agency, Check with Law Enforcement and Credit (NACLC) and maintain required clearance

• Six months call center, customer service, insurance, or medical experience preferred

• Ability to work alternate schedules based on specific contact center hour requirements.

• Obtain and retain possession of a Common Access Card (CAC).

• Excellent interpersonal, communication, organization, and multi-tasking skills

• Ability to read, comprehend and explain benefits in a clear, concise, and professional manner.

• Strong PC skills including Microsoft Office, the Internet, and other systems

• Maintain skills through continued and ongoing training through Learning Management System (LMS) or through clients own training system

• Embrace our winning Pearl Culture which promotes our employees desires and efforts to serve our consumers, coworkers, clients and community by exhibiting our Pearl values of customer satisfaction, teamwork & family atmosphere, quality, respect, transparency and innovation

• The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
•

• Background Investigation and Skills Assessments Required
•

Consistent with E.O. 14042, absent a legally required accommodation relating to a disability, including medical condition, or a sincerely held religious belief, employees
• are required
• to be fully vaccinated for COVID-19 as a condition of employment. This means a COVID-19 vaccination will be a qualification standard for the job related to safety for all employees assigned to work on a covered contract.

• Skills/Qualifications/Keywords:
• Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, MS Outlook, and Office Skills, Leadership Team, People Skills, Diversity, Professionalism, Organization, Team Oriented, Learning, Flexibility, Effective Communication.

• Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation, and gender identity.
•