Part-Time Teller

Arbor Financial Credit Union
US - Michigan - Paw Paw
July 29, 2024

Job Type

Part-time

Description

Job Title: Teller

FLSA: Non-Exempt

Function: Operations

Reports To: Branch Manager

Purpose: Welcome members as they arrive to the credit union, answering questions and directing members to the appropriate department. Service member's financial needs and transaction requests as they relate to aspects of their accounts, including, checking/savings accounts, loans, and account services. Educate members on credit union products and services. Provide members with world standard service in accordance with the credit union's core values and service promise.

Responsibilities:

Lead by example by consciously choosing how your actions impact others
Greet members and adhere to the service guidelines listed in the Perfect Hour for tellers
Service member's financial needs and process account transactions with a high level of accuracy
Take proactive ownership of all members you assist, serving as his/her primary contact, finding answers and solutions, serving as the member's advocate, proactively communicating with the member throughout the lending process
Investigate and reconcile member questions/concerns with regard to their accounts or services
Maintain cash drawer within established levels and ensure accurate balancing
Follow all credit union policies, procedures, and requirements in addition to all applicable state and federal laws and regulations
Assist members with loan questions and the loan application process
Answer phone calls promptly and professionally, using a warm hand-over when transferring phone calls
Lead by example by consciously choosing how your actions impact others
Mentor, encourage, and coach others to foster a supportive work environment
Exemplify the credit union's core values, service promise, and World Standard service
Maintain an up to date and comprehensive knowledge of the credit union's products and services
Support the credit union's focus on sales and world standard service
Build relationships with members to identify their financial needs
Create and promote a positive professional image of one's self and the credit union
Promote and maintain a confidential environment to protect member and credit union information
Adhere to Arbor Financial Credit Union's attendance policy
Arrive to work and meetings on time
Complete assignments in a timely manner

Perform all other duties as assigned

Requirements

Education and Experience:

High school diploma, or equivalent, required; college degree preferred
Cash handling experience
Financial services industry experience
Service/sales experience desired

Skills, Abilities, and other Requirements:

Strong computer and application skills
Necessary verbal and written communication and grammar skills
Ability to be bonded required
Ability to successfully organize, prioritize, and manage multiple responsibilities
Ability to keep up with a busy work flow
Ability to sit/stand for long periods of time
Ability to perform repetitive tasks
Occasional travel to offsite locations may be required
Team player with a positive attitude and flexibility
Professional demeanor and personal accountability

Read the full job description and apply online on the recuiter's web-site

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