Medicare Benefit Consultant

Job DetailsJob Location
Grand Rapids, MI - Grand Rapids, MI

Position Type
Full Time

Description

Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes, assisted/independent living facilities, CCRC/life plan communities and affordable senior housing communities. Curana Health serves more than 1,100 senior living community partners across 30 states and participates in both the MSSP ACO, ACO Reach and Medicare Advantage programs with CMS. Backed by more than $300M in venture capital funding, the organization is poised to disrupt care delivery in senior living on a meaningful scale through innovative care models and applied analytics.

What we can offer you:

We are passionate about using data and quality metrics to provide high quality care that prioritizes and preserves autonomy for the patients we serve. We are a value-driven organization that offer competitive pay, comprehensive benefits, flexible scheduling, and so much more.

Be a part of something bigger

Are you seeking an opportunity to make a meaningful difference for seniors? Join us and become part of a team of people whose mission is to improve the health, happiness and dignity of senior living residents! We are a compassionate primary and post-acute care organization serving seniors in assisted living, life plan communities, independent living, skilled nursing, and long-term care facilities across the United States.

SUMMARY

The Medicare Benefit Consultant (MBC) is a field-based position charged with enrolling Medicare beneficiaries, residing in a skilled nursing facility into the Curana Health Special Needs Plan (ISNP).

Curana Health seeks an outgoing and driven individual with sales experience to join our expanding Medicare Advantage sales team. The Medicare Benefit Consultant is a field-based position charged with enrolling Medicare beneficiaries, residing in a skilled nursing or assisted living facility, into the Special Needs Plans (SNPs). Sales and enrollment activities will be performed from your home office or onsite at local nursing home community. The Medicare Benefit Consultant role reports to the Regional Sales Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• You must provide verification you hold the appropriate state health licenses at point of offer extension, and upon hire you successfully complete our Sales Agent New Hire training class.
  • If not currently licensed but have the other required skills, we will consider candidates on a case-by-case basis. However, upon hire, candidate would be required to obtain the appropriate state health license within the first 30 days of hire, which includes passing the state license exam and AHIP.
• Your licensed and appointment will be captive through Curana Health
• The Medicare Benefit Consultant is responsible for enrolling Medicare members through telephonic and in-person sales appointments
• Must demonstrate the ability to create and maintain effective business relationships with agencies and organizations focused on the Medicare population in assigned territory
• Will be responsible for prospecting, sales, servicing, retention, and penetration within assigned territory
• The Medicare Benefit Consultant must have the ability to work independently daily and effectively manage their time and territory to ensure that all sales and service standards are maintained
• Become proficient in all plans and products in the assigned book of business
  • Conduct Plan training sessions with partner staff to drive sales efforts
• Utilize traditional sales strategies to uncover needs and introduce features and benefits of the plan
• Generate enrollments consistent with targets established for the territory
• Document all activity to ensure compliance with Medicare Marketing Guidelines
• Provide an excellent customer experience through all phases of the sale
• Resolve customer service inquiries which could include:
  • Benefit and Eligibility information
• Possess strong verbal communication skills including the ability to overcome objections
• Goal-oriented with a focus on achieving sales objectives
• Competitive personality and self-motivation

• Minimum requirement Associate Degree or 3-5 years relevant work experience
• Bachelor's Degree preferred.

• This individual must be able to prioritize objectives in an everchanging and fast paced environment and demonstrate advanced knowledge of the current Medicare industry and trends
• Additionally, this individual should have a proactive servicing approach, superior organization skills, a strong sense of urgency in responding to client matters on time, and advanced problem solving skills
• 3+ years of sales or customer service experience analyzing and identifying customer needs
• Sales experience in a B2C or B2B setting or experience working in a skilled nursing facility
• Experience in business development, account management, hospice, medical sales, social work, SNF admissions, case management, or senior guardians preferred.
• Appropriate state insurance licensure within 30 days of hire date or the ability to obtain
• Ability to maintain licensure and product certification based on policies and procedures
• Maintain a state driver's license and access to reliable transportation
• Effective verbal and written communication skills are required
• Demonstrated ability at public speaking required
• Demonstrated ability to initiate and place cold calls to prospects is required
• Working knowledge of computers
• Ability to lift 25 pounds of collateral material required
• Demonstrated experience meeting or exceeding sales goals
• Demonstrated account management skills (including planning, documentation, and measurement)
• Ability to travel 90% throughout the designated local territory
• Bilingual (Spanish/English) preferred