*Customer Service Rep - PT Work From Home*
Location Irving, Texas, United States Category Customer Service/Claims Part-time 26473 JOB DESCRIPTION *Job Summary*
The Customer Service Representative is responsible for handling inbound customer calls from both providers and members. They are to ensure that the highest level of service is provided no matter what the question or concern.
Essential Functions
* The essential functions listed represent the major duties of this role, additional duties may be assigned.
* Provide direct client support:
- Answer questions from providers and members about benefits and eligibility, while ensuring communication remains courteous and respectful at all times. Maintain a high accuracy level by providing complete and accurate information at all times.
- Document notes of each call to ensure all information is saved correctly.
- Abide by all Customer Service Goals as set by the Manager of the department.
- Ensure adherence of Customer Service metrics:
Average monthly After Call Work (AUX) time
Average monthly hold time
Average monthly staff time
Average monthly talk time
Average monthly quality
(90%)
* Handle call backs and escalations:
- Escalate calls to the necessary department when appropriate.
- Make callbacks to customers as needed. (10%)
Required Work Experience
0-1 years related work experience. Experience Details: of inbound call center experience in the health insurance industry.
Required Management Experience
No supervisory/management experience required
Required Education
High school diploma or GED
Additional Required Qualifications
Excellent verbal and written communication skills are required.
Qualified candidates should have a professional phone voice.
Must possess good, basic computer and typing skills.
Able to demonstrate proficiency in Microsoft Office (specifically Word, Excel and Outlook)
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
How would you rate your experience popup
United States - ME - ME - Brunswick
June 30, 2024
Vivian is looking for Travel MRI Technologist Allied Health Professionals in Brunswick, Maine paying up to $3,145/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a...
United States - ME - ME - Vassalboro
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Berwick
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Dexter
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Cape Elizabeth
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Lewiston
June 30, 2024
Vivian is looking for Travel Long Term Care RNs in Lewiston, Maine paying up to $2,151/week • At Vivian, we ensure your next step is a step forward. That's why we built a jobs marketplace that serves healthcare professionals first. It's easy to get started: • Create a profile - Build your reputation...
United States - ME - ME - Fryeburg
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - South Berwick
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Gray
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Pittsfield
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Dover-Foxtrot
June 30, 2024
American Traveler is seeking a travel nurse RN Pediatrics ER - Emergency Room for a travel nursing job in Dover-Foxtrot, Maine. & Requirements • Specialty: Pediatrics ER - Emergency Room • Discipline: RN • Start Date: 07/22/2024 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights •...
United States - ME - ME - Madison
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - York
June 30, 2024
Anders Group is seeking a travel Ultrasound Technologist for a travel job in York, Maine. & Requirements • Specialty: Ultrasound Technologist • Discipline: Allied Health Professional • Start Date: ASAP • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, flexible • Employment Type: Travel...
United States - ME - ME - Standish
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Lincolnville
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Saco
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Bar Harbor
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Eliot
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Harpswell
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Ellsworth
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Lewiston
June 30, 2024
Nurse First is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Lewiston, Maine. & Requirements • Specialty: ICU - Intensive Care Unit • Discipline: RN • Start Date: 07/22/2024 • Duration: 8 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel...
United States - ME - ME - Norway
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Gorham
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Presque Isle
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Union
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Kennebunkport
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...
United States - ME - ME - Skowhegan
May 6, 2024
Idaho National Laboratory is hiring an Electrical Engineer to work remote. • Our team works a 9x80 schedule remote with every other Friday off. • You will report to the manager over National Security Solutions. • Perform the role of lead Electrical Engineer for Architectural Engineering design...