Senior IT Operations & Support Specialist

We've founded a company that values you: your time, your career, your talents and drive. We seek hard working applicants ready to be trained for an exciting role in a fast-paced financial company. We offer remote work flexibility, competitive pay and benefits, rapid opportunity for promotion, and the chance to give back through fully paid community service days. We invest in our employees and our community, and our accelerated growth, dynamic company culture, and high retention rate speak for themselves.

RemoteWork Flexibility

This position offers remote work flexibility, allowing for both time in the office and the ability to work from home. This position requires at least two days in office a week.

The Position

The Senior IT Operations and Support Specialist is responsible for the oversight, timely response, and resolution of all IT troubleshooting requests; including managing issues to completion and ensuring it is addressed and resolved appropriately. This position is responsible for entitlement administration for IT systems and client bank platforms, and as appropriate support of our infrastructure and security. Additionally, this position provides guidance and training to junior team members.

Accordingly, these responsibilities include:

Respond, troubleshoot, and resolve employee requests for all Stone Coast technologies. Create and maintain user accounts on networks, servers, cloud-based services, and software applications for internal and external clients, and escalate as appropriate.

Set up, maintain, and monitor hardware equipment and software applications. Maintain an inventory of all hardware and software. Assist in the rollout of new software applications. Administer and oversee e-mail filters, spam, anti-phishing, URL connectivity issues, daily backups, data restores, and Active Directory and Office 365 policy updates.

Execute and maintain entitlements requests for Stone Coast technologies and business banking platforms.

Maintain the documentation of technology-related internal control processes and procedures.

Assist the Stone Coast Infrastructure team with projects and tasks as assigned.

Provide day-to-day guidance to the IT Operations team through mentorship, training, and support while promoting an environment of teamwork and collaboration.

Qualifications and Experience

The ideal candidate will have:

4+ years of experience in a Helpdesk or application support capacity

Experience with ITSM platforms and ticket management

Intermediate to advanced experience is troubleshooting end user systems and network devices

Experience with on-premises, cloud-based network, and server environments is a plus

Possess strong customer service skills and ability to properly prioritize requests based on business needs and capacity

Availability to respond to system outages as needed during support hours

Intermediate knowledge of hardware maintenance and management (MDM)

Basic or intermediate knowledge of PowerShell preferred

Education Requirements

Four-year college degree, preferably in Computer Engineering or Computer Science, or equivalent work experience.

Benefits

Health insurance

Dental insurance

Paid time off

401(k) matching

Work from home

Life insurance

Disability insurance

Flexible spending account

Employee assistance program

Health savings account

Parental leave

Commuter benefits

The Company

Stone Coast Fund Services is an award-winning, steadily growing hedge fund administrator that's found a better way in a better place. With a sole office in Portland, Maine, Stone Coast comprises over 200 hard-working and smart professionals who deliver administration services to over 100 hedge fund managers around the country with investors around the world. We hire carefully, treat people well, and are rewarded by exceedingly low turnover in an industry where high turnover is the norm.

The Mission

Our mission, to 'take pleasure in work done well, and in working well with others,' is an obligation to our clients, to their investors, to our communities and ultimately to our peers and ourselves. Fund administration, done well, requires carefully selecting smart, dedicated professionals and providing them with the resources, training and workplace culture that will engender their loyalty and bring out their best. To that end, we strive to develop and nurture relationships that are characterized by trust, respect and affection. We look for colleagues - and clients - who will share and reciprocate these values.

The Location

Our location is central to our mission. Stone Coast is in the heart of Portland's Old Port waterfront, a picture-perfect tourist destination that we're fortunate to call home. Our offices offer beautiful views of Portland Harbor and the islands of Casco Bay. From our front door, we can walk to award-winning restaurants, cafes, museums and shops. Living in Portland and surrounding areas offers excellent schools, minimal commutes and proximity to beaches, mountains and state parks.

Interested?

We seek high aptitude, intellectually curious candidates that enjoy working as part of a team, satisfying our clients and striving for the highest standards. The quality of our services derives solely from the quality of our people. Therefore, we seek smart, hard-working, ethical and friendly professionals - from recent college graduates to fund administration veterans.

Inclusion & Equal Opportunity Statement

At Stone Coast, we strive to reflect the community of which we are so grateful to be a part, and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and colleagues without regard to race, religion, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability, age, veteran status, and any other basis or status designated under applicable laws.

If you don't see an opening for which you are qualified, but do have relevant industry experience, please feel encouraged to apply to our General Application at the Career Center at *** . Our growth compels us to continuously search for talent, and we may be contemplating a position that fits your experience.
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