The telecommunications team at MedStar\rHarbor Hospital has a part time, 20 hour per week opening for a Telephone Service\rRep, which is the first point of contact for callers and will provide general\rinformation.
The work schedule for this position is:
Friday: 5pm-9pm
Saturday: 9am-1pm or 10am-2pm
Sunday: 9am-1pm or 10am-2pm
Monday: 5pm-9pm
This department is open 24/7 and there may be availability or a need to cover other shifts as well.
Education
High School Diploma or GED required.
Knowledge of medical terminology preferred.
Experience 3 months switchboard and receptionist experiencer required.
Knowledge, Skills, and Abilities Excellent customer services skills.
Typing and computer skills.
Ability to work independently.
Verbal and written communication skills.
Provides assistance during emergency situations, notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES, reports of fires, elevator problems and phone outages.
Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards. Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper.
Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination.
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