Summary: Support product management in the project phase and ongoing support of a digital payment solution; own various deliverables related to business readiness, UAT testing, and go-to-market strategy.
Education/ Experience: Bachelor s degree, 8+ years work experience, preferably in banking or payments
Ideal candidate would have experience in most facets of project lifecycle, project management, digital platform development, and agile methodologies
Experience in product management is preferred.
Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes
Knowledgeable on business process modeling and process mapping
Capable of writing clear and well-structured business requirements
Experience with UAT testing & reading/writing test scripts
Experience with Jira software is preferred
Ability to contribute to the development of detailed process maps to facilitate requirements gathering, gap analysis, and training materials
Ability to resolve minor conflicts/issues using different tactics prior to escalation
Work with team members to understand the needs of the project
Strong verbal and written communication skills
Must have a strong command of the English language, written and oral
Strong facilitation and presentation skills.
Major Job Duties and Responsibilities: Identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate
Is involved in all aspects of projects, including documentation of project needs; testing, training colleagues and customers as needed, analysis/research of needs and possible solutions; identifying technology and business solutions; gathering, documenting and updating business requirements; documenting meeting minutes and keeping team members accountable for deliverables; scheduling meetings, reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan; recommending preferred solutions; and implementing recommendations
Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps
Assess, research, analyze and document sponsor/stakeholder needs
Supports the Experience Owner/Product Owner in planning, executing, controlling and closing phases
Develop and maintain strong relationship with business partners and internal/external team members
Identify issues and escalates/manages resolution as required
Coordinates and provides support to the business with the process implementation
Perform other duties as assigned.
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