Nurse Manager

Our Culture:
Why work with us?

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day.
Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources.
Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Who We Are :
Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 18,000 patients annually, and no one is denied access to services due to an inability to pay.
Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission.
As a Patient-Centered Medical Home, OCHS holds itself to the highest standards.
Ensuring patients have access to care when they need it and request it, and validating that staff are working at the top of their licensures, are foundations of this model.

Our Core Competencies:


At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities.
Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals.
Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve.
Embracing technology, we continually seek innovative solutions to enhance our services and operations.
Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

A day in the life of this role:


Reporting to the Director of Nursing, the Nurse Manager supervises, coordinates, directs, and evaluates the work of each of Outer Cape Health Services (OCHS) Heath Center's nurses and Medical Assistants as the clinical leader to these roles, contributing to quality and efficient patient outcomes.
The Nurse Manager serves as the primary clinical resource to staff and is responsible for creating an environment to support patient-centered, team-based care.
As a member of management, the incumbent is responsible for implementing and enforcing established OCHS policies and procedures and for fulfilling administrative tasks, as assigned.

Summary of duties:

• Collaborates with Lead MA to manage staffing levels by ensuring RN and MA staff schedules are developed, communicated and fulfilled.
  
• Coordinates and ensures that new RN and MA receive training and site orientation, forwarding completed documentation to Human Resources for personnel file
• Coordinates CLIA, OSHA and other clinical employee training as needed
• Collaborates with provider leadership, Health Center Director, and other members of the team to resolve conflicts
• Reviews and monitors Patient Experience ratings and comments, patient problems and concerns in collaboration with providers and Health Center Director
• Works collaboratively with others to develop/revise effective workflows and procedures and communicate, monitor, improve and maintain these workflows as necessary
• Promotes and facilitates on-site process improvement working with frontline staff
• Recommends and implements opportunities for revenue enhancements and expense reductions to optimize OCHS's revenue stream
• Schedules and leads regular RN and MA staff meetings
• Helps coordinate the ordering of all clinical supplies, immunizations and vaccines to ensure adequate supply for clinical care; maintain required documentation and minimize waste
• Serve as Vaccine Coordinator for site, complete required education, and ensure that RN and MA staff are current with immunization schedule and available immunizations
• Works with the Practice Manager or Site Director, completes performance evaluations for MA and RN staff both through formal performance reviews and informal coaching
• In collaboration with the DON, develops performance improvement plans and participate in formal disciplinary processes for RN and MA staff
• Assists with data collection, reporting, and adherence to quality standards
• Issues consistent and fair discipline to staff and hold staff accountable for complying with OCHS policies and procedures
• Ensures that annual competency assessments for RNs and MAs are completed, documented, and forwarded to Human Resources for personnel file
• Consistently models, reinforces, and supports tenets of patient-centered, team-based care
• Designated clinical competencies will be assessed upon hire and on an annual basis.
  These competencies may include Patient Triage, INR Monitoring, Ear lavage, AED, maintaining sterile field, wound care, Pain Assessment, and other requirements depending upon introduction of new procedures or equipment.
  
• Collaborates with health care providers, nurses, medical assistants and other team members to provide quality and effective patient care
• Administers medications, start and maintain IV's (PHC only), provide patient teaching and perform nursing procedures as ordered
• Performs nursing visits
• Performs triage
• Provides assessment of patient needs, patient education and family support
• Provides care coordination
• Participates in urgent care, patient stabilization, and hospital transfer, as necessary

• Bachelor's Degree required, Bachelor of Science in Nursing or Master's degree preferred
• Current RN license from the Massachusetts State Board of Registration
• BLS certification required.
  
• Minimum of four years professional nursing experience (hospital, clinic, ambulatory primary care setting, preferred) or comparable experience.
  
• Minimum of three years of nursing supervisory experience.
  
• Outstanding organizational skills
• Excellent written and verbal communication skills
• Proficiency in computer skills including outlook, Microsoft office, OneDrive etc.
  
• Excellent judgment and ability to solve problems in a timely manner.
  
• Ability to adhere to strict confidentiality standards.
  
• Demonstrated ability to make independent decisions, establish priorities, and manage staff in a busy work environment
• Demonstrated ability to work effectively both as a team member and independently.
  
• Demonstrated ability to work in a culturally diverse and inclusive environment
• Organized and detail-oriented; ability to multi-task and reprioritize as necessary
• Reliable transportation to travel to OCHS sites and work events