Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. (url removed).
Location:
The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.
Overview: The Guest Experience Manager is responsible for assisting the Director of Guest Experience. The primary focus of this position is to drive consistent Five Star experiences for our most discerning and VIP guests via a highly engaged team that is committed to delivering on processes and procedures. They are also empowered to deal with complaints from guests and should assist all associates to create moments of magic.
The performance of this position effects guest satisfaction and an impression of the service the Hotel provides. This impression can lead to repeat business and reputation enhancements.
To serve the guests in a Five Star manner. Assure highest quality of the Department by working in an efficient and conscious manner, as well as, maintaining and developing the highest service standards possible.
Responsibilities: Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure.
Have extensive knowledge of the product and services available.
To ensure that all guests especially those of VIP status receive utmost attention and to maximize their satisfaction during their entire duration of stay.
To ensure that all arriving and departing VIP's and regular guests are greeted and that introductions are made.
To give information and promote all in house facilities and promotions
To liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction.
Review arrivals for the next ten days on a daily basis
To prepare and distribute daily the Daily VIP list to the necessary teams.
To coordinate the complete preparation of all associated services for arriving VIP's, including, but not limited to, ensuring room is ready; amenities are in the room, etc.
Arrange as many introductions with our VIPs as possible via phone calls, emails, text messages, or in person.
Inspect the rooms for our highest tiers of VIPs
Deliver on the hotel's loyalty program
Update Guest profiles in Opera (PMS) with any preferences and observations.
Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution.
Log guest issues in Alice and Opera and communicate issues as appropriate.
Develop relationships with a variety of local vendors, which include, and are not limited to, restaurants, night clubs, museums, theaters, sports venues, ticket agencies, etc.
Be familiar with all the courier companies and their charges
Aid in the smooth operation of the car service, and to ensure that information is passed to airport representatives for all arriving and departing VIP's
Have an in depth knowledge of what Greater Boston (and New England) has to offer in regards to a variety of experiences our guests may be interested in.
Focus on the Customer. Seek to understand the guest and internal customer and meet the needs of both the customer and the Company.
Attention to Details . Ensure that work is accurate, thorough and to the highest standards.
Take Responsibility . Demonstrate personal ownership to tasks and follow through to get the required results.
Apply Professional, Product or Technical Expertise . Demonstrate the ability to apply technical, professional or product expertise to everyday hotel situations.
Foster Teamwork . Work well in a team environment and motivate teams to sustain exceptional levels of performance.
Communicate effectively . Clarify and provide information so that coworkers, customers, and suppliers understand and can take action.
Attend meetings as required
Ability to consistently 'go the extra mile'
Qualifications: 2 years of Front Office/Guest Experience Manager experience in a luxury hotel required
A 4-year college degree; or a 2-year college degree and 2 or more years of related experience.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations preferred.
United States - MA - MA - South Boston
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Boston
June 29, 2024
Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 10,000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what...
United States - MA - MA - Bridgewater
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Cambridge
June 29, 2024
66190BRAuto req ID:66190BRJob Code:I0759P Applications Professional V Department Office Location:USA - MA - Boston Business Title:Lead Full Stack Engineer, Digital TransformationSub-Unit:- Appointment End Date:30-Jun-2027Salary Grade (/hr.harvard.edu/salary-ranges#ranges) :059Time Status:Full-time...
United States - MA - MA - Salem
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
Northeast Center for Youth and Families Inc NCYF
United States - MA - MA - Easthampton
June 30, 2024
Benefits: 401(k) Dental insurance Health insurance Paid time off Tuition assistance Vision insurance Northeast Center for Youth & Families (NCYF) is seeking engaging, enthusiastic individuals for Therapeutic Counselor roles in our Therapeutic Day Program for at-risk youth in Easthampton. NCYF...
United States - MA - MA - Attleboro
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Haverhill
June 29, 2024
Bring your heart to CVS Health. • Every one of us at CVS Health shares a single, clear purpose: • Bringing our heart to every moment of your health. • This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. • Anchored in our brand with heart at...
United States - MA - MA - Spencer
June 30, 2024
Up to $10,000 Sign-On bonus based on experience Saint Vincent Hospital offers a whole new experience in health care. By combining our advanced, state-of-the-art facility with our commitment to providing the best quality of life to the many members of our Worcester community. Saint Vincent Hospital...
United States - MA - MA - Arlington
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Shrewsbury
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - North Andover
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Marlborough
June 29, 2024
Date Posted: 2024-06-05 Country: United States of America Location: MA803: Marlborough, MA Building 3 1001 Boston Post Road Building 3, Marlborough, MA, 01752 USA Position Role Type: Onsite Join a team whose impact stretches across the world, and even beyond! Collins Aerospace, an RTX company, is a...
United States - MA - MA - Marlborough
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Pittsfield
June 29, 2024
Ready to make your next career move? VieMed Healthcare Staffing is a premier staffing agency that specializes in connecting skilled professionals with healthcare facilities, ensuring seamless continuity of care and unparalleled service delivery. We are committed to quality, reliability, and...
United States - MA - MA - Billerica
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Beverly
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Attleboro
June 29, 2024
Are you searching for a rewarding experience helping children and families reach their goals and full potential? If you are passionate about improving the lives of children and adolescents on the autism spectrum, apply now! Key Autism is hiring motivated and passionate professionals, both...
United States - MA - MA - Marblehead
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - North Dartmouth
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Belmont
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Leominster
June 29, 2024
• The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully,...
United States - MA - MA - Waltham
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Ludlow
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Westfield
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Lexington
June 29, 2024
Vector Marketing is filling part time sales positions. • Primary responsibilities include working with customer, selling our Cutco products, and writing up any orders. • There is a base pay not based on sales, but reps have an opportunity to earn more based on commission. • Previous experience is...
United States - MA - MA - Ipswich
June 29, 2024
This Jobot Job is hosted by: Brittany Salvato • Are you a fit? Easy Apply now by clicking the "Apply Now" button • and sending us your resume. • Salary: $30 - $35 per hour • A bit about us: • Leading manufacturer of complex machined parts, assemblies, and kits to the aerospace, military and...