Family Visitation Case Aide

ABOUT CHILDREN SERVICES OF ROXBURY:

Founded in 1972 Childrens Services of Roxburys (CSR) mission is to provide high quality services to economically disadvantaged children, youth, families, and individuals thereby promoting and strengthening family life and individual growth. CSR serves approximately 6,000 families across Massachusetts, serving families through four key services areas; Early Education and Care, Behavioral Health Services, Youth and Family Services and Housing and Stabilization. There are 22 programs operating under those four services areas. CSR operates across in 4 cities, has a staff of 400 employees, and an operating budget of $28M.

OVERVIEW:

Childrens Services of Roxburys Family Visitation Program provides a safe and professional location for visits for families in the Greater Boston area. The supervised or un-supervised visits between the children and their primary visiting parent, such as a parent living outside of their home, are conducted based on the parameters designated by the court order or DCF referral. Trained staff supervise each visit and remain neutral while facilitating the visitation.

SUMMARY: The Case Aide is responsible for ensuring that scheduled visits between the Child(ren) and the Primary Visiting Party are safe and appropriate. The Case Aide is responsible for ensuring that observation reports are written during the visits and any other necessary documentation is completed for review prior to the shift ending. The incumbent in this position will be a Mandated Reporter. It is imperative that confidentiality is maintained. The Case Aide is responsible for filing, reviewing case files, phone calls, e-mails, and anything else that is program related in the time during the shift. This position is part time, Thursday 5:00 pm to 9:00 pm and Sunday 10:00 am to 6:00 pm.

ESSENTIAL DUTIES & RESPONSIBILITIES :The Family Visitation Program Manager may designate various other activities. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation.

Responsibilities
Understand and implement the rules, policies, and regulations of the Visitation Program as defined in the service agreement and DPH contract
Conduct virtual and/or in person orientations for new participants receiving supervised visitation services
Escort Child from the Full-Time Caregiver to the Primary Visiting Party for visits to occur (in person visits), check in with parties prior to virtual visitation session
Review assigned cases prior to visit by reading the case file
Share safety concerns with the Program Manager, Shift Leader, and Security Guard
Observe supervised visits closely and record behaviorally based documentation
Intervene appropriately during visits when necessary
Check in with Family Visitation Participants at least monthly regarding any extra support and/or resources they may need
Provide Family Visitation Participants with resources when needed
Maintain professional conduct during shift
Keep professional boundaries with the Visitation Program Participants
Maintain strict confidentiality for each case
Timely submittal of required paperwork
Attend all mandatory trainings and meetings
Report to the Program Manager or Director immediately and privately to report concerns that may need to be reported to DCF or BPD
Keep open communication with Program Manager and Program Director
Work as a team player and assist in observing and documenting cases when other staff are absent
Return phone calls and e-mails in a timely manner
Prepare copies of Observation Reports within the 2-week period for assigned cases (when requested)
Collect payment for observation reports
Communicate with Program Participants regarding fees owed, general updates, and concerns, in the form of case management
Treat all parties with dignity and respect and remain multi-partial

Measurable Goals Arrive on time and dress appropriately
Complete all paperwork prior to the shift ending
Ability to work well independently
Ability to work as part of a team
SUPERVISION RECEIVED: Expected to work independently, as well as within a team dynamic, with moderate day-to-day supervision. Goal setting, management oversight and performance evaluation will be provided by the Family Visitation Program Manager.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: To perform this job successfully, an

individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma required; Bachelor's degree preferred
Strong verbal and written skills
Bilingual capacity a plus
Experience in Domestic Violence and family work a plus
The ability to work in strict confidence is essential
Ability to pay precise attention to detail
Must be a highly organized professional, capable of handling complex situations
Team player with the ability to work alone
Ability to work in a fast-paced environment
Must possess a positive and collaborative working-style
Must have strong communication skills, be self-motivated, able to multi-task and focused on relationship management

WORK SCHEDULE: The work schedule for this position is part time, Thursday evenings and Sundays with flexibility if program expansion occurs.

DRESS CODE: To project dignity and decorum expected by the public, appropriate dress and good grooming are expected of all employees.

IDEAL MINDSET Incumbent should be creative, flexible, and personable
An energetic go-getter with a bright spirit
An individual who loves achieving targets and aspiring towards an excellent client experience
Open minded and willingness for cultural responsiveness
BENEFITS Paid sick leave
401K plan
Access to free, on-line CEU approved educational courses
Employee discounts program providing discounts on thousands of products and services
Work with a professional, dedicated, and compassionate team of people
Help us continue the important work of changing and saving lives