LINKAGE TO CARE COORDINATOR-LGBTQ+ SERVICES

Access Health Louisiana
US - Louisiana - New Orleans
June 24, 2024

Position Summary:
The Linkage to Care Coordinator-LGBTQ+ Services position assists the program director in the coordination of Access Health Louisiana (AHL)'s linkage to care programs, with an emphasis on services for the LGBTQ+ community. This position will work with all agency departments, clinics, and partners to create LGBTQ+ client centered services in primary and specialty medical care and essential support services, marketing of agency services, and agency visibility through outreach events. Linkage to Care staff will assist each other in the coordination of the at-home HIV rapid testing program, PrEP/PEP service coordination, counseling/testing/referrals (CTR) in a clinical and community-based setting, developing trainings and agency protocols, and the distribution of condoms and other educational resources. The position will provide data management and analysis for the program, complete all reporting and evaluation requirements for agency and funders, ensure program deliverables are met and quality standards enacted, and have familiarity with electronic health record systems.

Minimum Qualifications

Education-

High School Diploma or equivalent required.
Bachelor's degree in Public Health, Social Work, Sociology, Psychology, social justice, or other related field preferred.
Experience- 3 years of HIV/STI, non-profit, community engagement, client navigation, research, public health and/or other related experience.
Experience with communities of underrepresented backgrounds (e.g. MSM, transgender experience, people of color, PWUD and PWID, and other communities facing barriers to care)
Knowledge, Skills, and Abilities Well-versed in current LGBTQ+ issues
Understanding of primary and specialty medical care needs of the LGBTQ+ community
Sufficient knowledge of HIV, HCV, STIs, PrEP, and PEP
Understanding of treatment as prevention and messaging such as U=U
CTR certified or ability to complete certification within 90 days of employment
Familiarity with electronic health record systems
Ability to collect, enter, interpret, and disseminate data for key stakeholders through reports and/or presentations
Proficient knowledge of Microsoft Office and/or similar applications
Working knowledge of healthcare systems and their operation
Ability to work well with diverse populations
Ability to work collaboratively across multiple clinics and departments in an FQHC setting
Ability to work independently and in group settings
Understanding of and ability to assist clients with applications for Ryan White, Medicare, Medicaid, and other payer sources a plus
Ability to operate all general office equipment including telephone, calculator, computer, and printer/fax.
Bilingual Spanish preferred.
Physical and Mental Requirements Ability to work a flexible schedule and non-traditional work hours.
Be able to sit, stand, walk, and converse for extended periods of time for outreach and community events, and in the clinical setting
The ability to lift and carry 25-pounds
Comply with job safety requirements, and report any accidents in accordance with agency and federal policy
I:
Essential Duties/Responsibilities (Position):
Provide client-centered and timely navigation and support services to patients accessing AHL services.
Develop strategies to combat stigma in the healthcare setting.
Coordinate efforts to achieve LGBTQ+ certifications for the agency, not limited to the HRC Health Equity Index
Assist in expanding AHL LGBTQ+ services:
HRT, behavioral health, gender affirming care, etc.
Adhere to privacy and information security requirements (HIPAA) and other regulations.
Collaboratively work across multiple clinics and departments to coordinate services and ensure patient needs are met.
Liaison with community partners to recruit patients and create culturally appropriate referral networks
Assist in the development, implementation, and monitoring of clinical protocols
Create and implement departmental trainings.
Manage data collection and data analysis of program, including electronic medical record follow up.
Ensure all program deliverables and quality assurance standards are met.
Maintain knowledge of agency and funder requirements for patient support services.
Administer HIV, HCV and STI tests as needed, maintain all quality assurance standards and ensure they are properly carried out, as required by the Louisiana Department of Health.
Develop or assist in creating reports, news articles, research papers, presentations, etc. that inform and promote the goals and results of the program and agency.
Assist with monitoring and evaluation. Complete all reporting requirements in timely and professional manner.
Participate in internal and external workgroups, committees, and meetings through attendance and presentations.
Coordinate outreach events and enhance AHL presence in the community.
Process Medicaid applications as needed
Other duties as assigned

Read the full job description and apply online on the recuiter's web-site

LINKAGE TO CARE COORDINATOR-LGBTQ+ SERVICES

LINKAGE TO CARE COORDINATOR-LGBTQ+ SERVICES

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