Guarantor Collector

Cardiovascular Institute of the South
US - Louisiana - Houma
June 15, 2024

NATURE OF DUTIES:Works in the billing office as a Guarantor/Collections Clerk

SPECIFIC DUTIES:

1. Monitor patient accounts for delinquency by using auto-scan and working monthly report.
2. Send collection letters and call patients about accounts when necessary.
3. Make collection agency recommendations to supervisor.
4. Answer patient questions concerning billing issues.
5. Work patient accounts within guidelines of MCI collections policy.
6. Prepare daily collections list for front desk.
7. Post monthly PC, deceased patient, and small balance adjustments.
8. Educate new patients on their insurance benefits and MCI's financial and billing policy. Counsel patients when accounts become delinquent.
9. Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of CIS and in concordance with its patient philosophy.

STANDARDS OF PERFORMANCE:

Keeps work area neat and organized. Reports safety issues to team leader immediately.
Works efficiently and manages time wisely. Assist other employees when all duties are complete.
Communicates any problems, difficulties or concerns regarding job duties to the team leader.
Performs all duties without significant error occurring with any regularity.
Meets all deadlines and timeframes for completion of assignments.
Represents MCI in a professional manner at all times. Demonstrates acceptable ability to interact with physicians, staff ("internal customers") and "external customers" (patients, family members, insurance companies, home health etc.) on a professional level at all times. Exhibits good communication skills with physicians, patients, team leaders, and co-workers at all times.
Exhibits whenever possible a harmonious relationship with other MCI employees in order to accomplish the duties and responsibilities of the position. While perfect harmonious relationships with all employees is sometimes not achievable, not more than an occasional complaint should be received by the team leader about the incumbent of this position.
The employee shall work and relate cooperatively with all other employees (internal customers) of MCI to assure optimum care for the patients of MCI and to achieve standards of care set forth by the MCI medical staff.
Adheres to the MCI Compliance Plan as it pertains to the above specific job duties. Uses best efforts to maintain compliance by following the MCI Corporate Compliance Plan, attending MCI compliance education, following medical documentation guidelines, and communicating concerns regarding compliance issues.
Performs accurate and complete documentation in the patient's medical record, when applicable. This includes documentation in both the paper record and the electronic medical record (EMR).
Work with the electronic medical record (EMR) staff to maintain quality and work towards future EMR development.
Maintains patient confidentiality according to the HIPAA standards of privacy and security.

QUALIFICATIONS FOR THE POSITION:

1. High School graduate
2. Ability to organize
3. Possess time management skills
4.Ability to understand and use a computer system

Read the full job description and apply online on the recuiter's web-site

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